Head of Business Operations
About The Position
Insycle is seeking a hands-on operating leader to drive growth by managing sales, marketing, customer success, and service. This role involves translating company priorities into actionable plans, developing team members, and establishing efficient operational processes. Reporting to the Founder & CEO, the Head of Business Operations will oversee daily business operations and team leadership, with significant autonomy over operational decisions, hiring within budget, and implementation. Key responsibilities include building and leading a team, identifying necessary capabilities, recruiting talent, and coaching employees to achieve success. The role requires setting clear expectations, providing feedback, and collaborating with employees and specialists to deliver results. Insycle is a B2B SaaS company based in New York, offering flexible in-office and remote work arrangements, with a preference for candidates in the Eastern or Central time zones. The company provides data integrity infrastructure for agentic CRMs, serving over 700 customers with tools for data duplication, standardization, import management, and record connection in platforms like HubSpot and Salesforce. Insycle's platform focuses on establishing data integrity as a system through features like Blueprints for standards, Data Logic for continuous application, and Observability for monitoring data alignment, which is crucial as AI agents increasingly rely on CRM data.
Requirements
- Meaningful experience in customer success, service, or sales, with enough cross-functional understanding to assess work and manage execution across the customer lifecycle.
- Experience directly hiring, managing, and developing a small team in a hands-on environment, ideally in B2B SaaS or a similarly technical, customer-facing business.
- A track record of turning business priorities into completed initiatives and lasting operational improvements.
- Comfort learning a technical product and understanding customers’ workflows and business needs.
- Strong practical proficiency with ChatGPT, Claude, or similar business tools, including hands-on experience creating AI agents and repeatable workflows.
- Willingness to work hands-on while developing the people and processes that enable the business to grow.
- Candidates should be based in the Eastern or Central time zone.
Responsibilities
- Coordinate sales, marketing, customer success, and service around a connected customer journey.
- Translate commercial priorities into campaigns, outreach, sales activities, and customer programs.
- Utilize acquisition, conversion, activation, adoption, and retention metrics to identify opportunities and improve execution.
- Determine hiring priorities, define roles, and manage the recruiting process from sourcing to selection.
- Develop onboarding plans to help new employees become productive and independent.
- Set clear expectations, coach employees, provide constructive feedback, and address performance gaps directly and respectfully.
- Translate broad objectives into practical plans with clear owners, milestones, and measures of success.
- Lead projects through implementation, adoption, and ongoing improvement.
- Resolve blockers, make everyday tradeoffs, and raise risks early.
- Identify practical ways AI can improve customer success, sales, marketing, and everyday operations.
- Create and use AI agents with ChatGPT, Claude, or similar business tools to assist the team with research, prioritization, and follow-through.
- Check the quality of AI outputs and refine instructions based on real-world use.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with a 4% company contribution.
- Paid time off, sick leave, flexibility for unexpected needs, and paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
