Head of Business Operations

OpenFX

2d

About The Position

OpenFX is seeking a Head of Business Operations to lead and scale the BizOps function. This is a builder-operator role focused on establishing a durable operating system for business operations as the company scales across multiple international locations. The role involves translating high-level strategy into actionable plans, KPIs, and rituals, and serving as the connective tissue across various operational domains. This position is a step up from manager-level roles, with ownership of the entire function, team management, and accountability for company-level outcomes. The role reports to the Head of Operations and collaborates with all functional leaders. There is a potential for future expansion to include ownership of the Partnerships function, specifically managing banking and liquidity partner relationships.

Requirements

• 15+ years in operations, with substantial time at large-scale fintechs or financial institutions operating in regulated markets.
• Proven experience leading and building a business operations (or equivalent) function and team, not just executing within one.
• Track record turning ambiguous strategy into operating systems — cadences, KPIs, controls — that survive rapid growth.
• Deep fluency in the operational domains of a payments business: trade/settlement operations, revenue operations, finance operations and regulatory operations.
• Comfort with global, multi-jurisdiction complexity (US, UK, UAE, EU, India).
• Strong data and financial fluency; you make decisions from numbers and can build the reporting to get them.
• Excellent written communication.
• High autonomy in ambiguity

Nice To Haves

• Experience scaling a company through the ~80 to 250+ headcount transition across multiple countries.
• Familiarity with FX markets, cross-border payments and the banking-partner ecosystem.
• Experience owning or working closely with a partnerships function.
• Knowledge of regulatory compliance in financial services (e.g., MSB/MTL, EMI, DFSA regimes).

Responsibilities

• Lead the Business Operations function
• Manage, coach and grow the Business Operations team; set clear outcomes, raise the bar on execution, and build the hiring plan for the function.
• Establish the company's operating cadence — planning, KPI reviews, business reviews — and make it stick across time zones and geographies.
• Serve as the senior cross-functional link across trade ops, finance, revenue ops, legal/regulatory ops and strategy.
• Translate company strategy into actionable operating plans, measurable KPIs and accountable owners.
• Drive prioritization and resource allocation decisions across operational workstreams.
• Own market research, competitive analysis and operational input into strategic decisions; support investor relations and board reporting as needed.
• Identify and remove bottlenecks across functions; build process and automation that create leverage instead of headcount.
• Stand up real-time operational and financial reporting so leadership sees the business clearly.
• Institute risk and control frameworks appropriate to a regulated payments business.
• Ensure FX settlements, reconciliations and working-capital utilization run to target with high automation and near-zero error rates.
• Oversee the health of revenue operations — wallet share, transaction volumes, CAC/LTV, ARPU — and the actions that move them.
• Partner with Finance on cash-flow visibility, operational reporting and workflow automation.
• Keep client onboarding/KYB and compliance workstreams highly automated and audit-ready across jurisdictions.
• Support (and, over time, potentially own) management of banking and liquidity partner relationships, onboarding, retention and performance scoring.

Benefits

• Competitive salary and benefits package.
• Equity in a rapidly growing company.
• Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
• Opportunity to make a significant impact on global financial infrastructure.
• Collaborative work culture with emphasis on personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed