Head of Business Operations

Reklame Health•New York, NY

6d•$170,000 - $190,000•Hybrid

About The Position

Reklame Health is seeking a Head of Business Operations to drive continuous improvement and enhance efficiency across the company. This individual will be responsible for creating a scalable framework to support and sustain rapid growth. This role oversees the company's operating system. Key responsibilities include integrating various business functions like growth, provider onboarding, technology, workflows, and reporting into a cohesive and efficient machine. We are looking for a candidate prepared to take ownership of operations with the potential to grow into a senior leadership role. The ideal candidate is an operator who can define business goals, identify bottlenecks, create actionable operating plans, and manage performance. You will lead a small, expanding team and will be expected to scale the operations organization as the company grows. You will work in close partnership with company leadership, e.g., the Head of Clinical Operations and Finance, to translate strategic direction into robust execution systems and accountability frameworks.

Requirements

Bachelor's degree required.
Has 10–12 years of operational experience, with a proven track record of building functions and systems from the ground up in early-stage, post-Series A startups.
Direct experience in digital / tech-enabled healthcare, specifically in care delivery, not adjacent SaaS
Exposure to credentialing, RCM, and payer operations fluency: enrollment, contracting, group IDs, payer requirements, and how setup issues lead to revenue and margin loss.
Proven ownership of KPI dashboards and an operating cadence; you have built the single source of truth and run the meetings off it.
Track record leading and developing small cross-functional teams.

Nice To Haves

Experience in behavioral health and/or substance use and addiction (similar care models)
A background in leading operations at a high-growth company, particularly within the healthcare or health tech sector.
Top-tier consulting foundation (McKinsey, Bain, BCG, Deloitte) is valuable only when paired with real post-consulting operating experience, preferred but not required.
An MBA from a top-20 institution is preferred, but not required.

Responsibilities

Build operating discipline and cadence around growth. Rapid growth has introduced several operational challenges. You will be responsible for translating our growth goals into a scalable execution system, removing key-man risk, and making our expansion efforts more systematic.
Own credentialing, contracting, and payer operations as a business function. At Reklame, we see credentialing and payer setup as core revenue infrastructure. When a provider isn't credentialed, or a payer issue goes unresolved, it directly impacts our bottom line. In this role, you will be instrumental in building and managing the systems that drive velocity and efficiency in our payer and credentialing operations.
Create the KPI dashboard and management cadence. You will build and maintain dashboards that track key metrics, including providers hired, credentialed, and in the pipeline. Your dashboards will also monitor the number of revenue cycle claims submitted and the speed of our operational cadence.
Drive talent operations across clinical and non-clinical roles. Talent is our most important growth lever, and you will own the operating system behind it, working through your People Operations Associate, Clinical Recruitment, and in close partnership with Clinical Operations and hiring managers.
Turn special projects into scalable programs. Reklame has numerous growth opportunities. You will be responsible for transforming these ideas into operational models. This involves defining the business case, workflow, staffing needs, and financial models. We need a leader who can assess each initiative's readiness and determine the necessary steps for a successful launch.