Head of Operations

Wattch•Atlanta, GA

2d•Hybrid

About The Position

About Wattch Wattch enables observability, intelligence, and control for renewable energy systems of all types and sizes. As an emerging leader in monitoring and control technology, we serve customers in the solar, battery storage, and hydroelectric industries, with over 2,000 customer power plants around the world connected to our platform. Our ultimate goal is to provide interoperability for every device in the world that produces or consumes energy. About the role As Wattch's Head of Operations, you will manage the systems, processes, and people that deliver our hardware and software solutions to customers around the world. This is a senior leadership role responsible for the full project delivery lifecycle, from vendor strategy and procurement through hardware fulfillment, project execution, and closeout, as well as the operational infrastructure that makes it all run reliably at scale. You'll build and maintain the operational backbone of the business: defining standards, owning our tooling, leading a team of operations ICs and contractors, and acting as the senior escalation point when systemic issues arise. Working closely with the CEO and cross-functional peers in Sales, Customer Success, and Engineering, you'll translate ambiguous challenges into clear decisions, documented policies, and scalable processes. This is a rare opportunity to shape how an ambitious, fast-growing cleantech company delivers on its promises, with the authority, visibility, and resources to do it right. On a given day, you will be... Serving as the senior escalation point for systemic issues across project and hardware delivery, and setting clear decision-making standards for ICs to operate independently Leading strategy on procurement and sourcing: evaluating vendors, shaping commercial terms, and ensuring Wattch maintains strong, resilient supply relationships Owning and evolving our ERP and operational tooling: overseeing implementation, data integrity, and continuous improvement of the systems that power our operations Coaching and developing operations team members, including providing strategic mentorship on inventory planning, hardware strategy, and vendor management Driving the development and enforcement of operational policies and processes: documenting the project lifecycle, exception frameworks, RMA and warranty procedures, and more Defining, tracking, and acting on KPIs that measure the velocity and accuracy of project delivery, and owning our ops issues register as a living tool for continuous improvement From time to time, you might also be... Ensuring robust and accurate data collection for license creation, invoicing, and project closeout, closing gaps before they compound Collaborating with Sales and Customer Success to adjudicate process exceptions and maintain policy consistency across customer-facing workflows Evaluating and prioritizing investments in tooling, automation, or headcount to improve operational throughput and quality Supporting significant cross-functional initiatives, including finance, compliance, or product delivery milestones that intersect with operations

Requirements

8–10+ years of operations experience.
Meaningful time in a physical product business, construction, or a field-services environment.
Experience leading teams and managing both direct reports and contractors.
Track record of developing strong individual contributors.
Systems thinker who can design scalable processes from scratch and document them with clarity and precision.
Ability to make decisions confidently in ambiguous situations.
Ability to hold the line on policy while remaining pragmatic about edge cases.
Comfortable in the weeds of operational data and in strategic conversations with executive leadership.
Ability to communicate with directness and credibility across functions (Sales, CS, Finance, Engineering) to drive alignment without formal authority.
Live in (or willing to relocate to) Atlanta.

Nice To Haves

Owned or significantly shaped an ERP implementation or migration.
Experience in renewable energy, cleantech, or infrastructure technology.
Managed hardware supply chains, including vendor negotiation and inventory planning.
Familiarity with project management methodologies and tools used in field deployment or construction environments.
Built internal process documentation, SOPs, or operational runbooks from the ground up.
Worked closely with revenue teams to navigate commercial exceptions and establish durable policies.
Hold a degree in operations management, supply chain, engineering, or a related field.

Responsibilities

Manage the systems, processes, and people that deliver hardware and software solutions to customers globally.
Oversee the full project delivery lifecycle: vendor strategy, procurement, hardware fulfillment, project execution, and closeout.
Build and maintain the operational backbone of the business.
Define standards and own operational tooling.
Lead a team of operations ICs and contractors.
Act as the senior escalation point for systemic issues.
Translate ambiguous challenges into clear decisions, documented policies, and scalable processes.
Serve as the senior escalation point for systemic issues across project and hardware delivery.
Set clear decision-making standards for ICs.
Lead strategy on procurement and sourcing, evaluating vendors and shaping commercial terms.
Ensure strong and resilient supply relationships.
Own and evolve ERP and operational tooling, overseeing implementation, data integrity, and continuous improvement.
Coach and develop operations team members, providing strategic mentorship.
Drive the development and enforcement of operational policies and processes.
Document the project lifecycle, exception frameworks, RMA and warranty procedures.
Define, track, and act on KPIs for project delivery velocity and accuracy.
Own the ops issues register for continuous improvement.
Ensure robust and accurate data collection for license creation, invoicing, and project closeout.
Collaborate with Sales and Customer Success to adjudicate process exceptions and maintain policy consistency.
Evaluate and prioritize investments in tooling, automation, or headcount.
Support significant cross-functional initiatives intersecting with operations.