Head of Operations

Everything But The House•Cincinnati, OH

5d•Onsite

About The Position

Everything But The House (EBTH) is seeking a Head of Operations who will act as the leader, strategic planner, and resource manager for our operations and processing teams in Cincinnati, OH. As a dynamic company, we move fast and seek to continuously improve. While this is a highly demanding and critical position, you’ll be surrounded by a passionate team dedicated to drastically changing the way personal property is sold, bought, and moved across the country—and we have a lot of fun while doing it.

Requirements

10+ years of progressive leadership in operations, logistics, supply chain, or marketplace management—ideally in a fast-paced, high-growth retail or e-commerce environment.
At least 5 years of dedicated experience in upper/executive management.
Proven ability to build strong relationships and collaborate seamlessly with Sales, Technology, Finance, and Executive leadership to drive unified corporate objectives.
Deep analytical and problem-solving skills, utilizing metrics to proactively solve complex logistical bottlenecks before they impact revenue.
Excellent verbal and written communication skills.
Lead with transparency, accountability, and a healthy sense of humor.
Excellent organizational skills, meticulous attention to detail.
Proficiency with Google Suite, Salesforce, Looker, or related systems.
Bachelor's degree in Business Administration, Logistics, Engineering, or an industry-related field.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Located in the Greater Cincinnati area.
Authorized to work lawfully in the United States for EBTH.

Nice To Haves

Master of Business Administration (MBA).

Responsibilities

Direct operations leadership to optimize high-volume cataloging, photography, and authentication workflows.
Oversee the scheduling of items to maximize value, accelerate inventory turnover, and meet distinct line-of-business goals.
Provide strategic oversight of the Jewelry & Watches division, focusing on strict authentication standards, inventory management, and market-leading curation.
Protect EBTH assets, employee safety, and high-value inventory through rigorous physical security, risk protocols, and facility compliance.
Define, establish, and execute the long-term operational roadmap and strategic direction to support EBTH's growth, material efficiency, and the "EBTH Promise" of quality and trust.
Drive organizational design, ensuring the processing and operations teams are structured for maximum throughput, scalable workflow, and clear accountability.
Identify, recommend, and implement new processes, emerging technologies, and operations-related policies to streamline resources and protect assets.
Directly manage, mentor, and train management-level staff, providing constructive performance evaluations and cultivating leadership depth.
Serve as the primary partner to the Sales organization to ensure processing capacity seamlessly aligns with incoming intake forecasts and client expectations.
Establish, administer, and manage budgets, optimize labor costs, and approve cost-control reports/estimates for critical projects.
Partner with Marketing and Tech departments to implement internal and external tools that improve the overall seller and buyer experience.
Leverage Looker, Salesforce, and operational metrics to track trends in efficiency, and item economics.
Present periodic, high-level performance reports and operational KPIs to the executive leadership team.
Oversee the operational risk management framework, including safety regulation compliance, facility protocols, credit analysis, and customer service escalations.