Head of Operations
About The Position
Secure IQ Services is recruiting for the role of Head of Operations for Assure Scratch & Dent USA, a fast-growing subscription service that is scaling nationwide across the United States. About Assure Scratch & Dent Assure Scratch & Dent is a fast-growing mobile scratch and dent repair membership programme operating across the United States. We provide car owners with on-demand, fully mobile cosmetic repair services; no body shop, no insurance claim, no hassle. Our technicians go directly to the customer, wherever they are. This is an opportunity to join early, own the operational build-out, and grow with the business.
Requirements
- 5+ years in an operations leadership role within a mobile services, field services, or automotive repair/reconditioning business
- Proven experience managing a team of mobile technicians or field service personnel. Ideally in a scale-up or nationwide roll-out environment
- Track record of building operational infrastructure, not just inheriting it
- Experience with fleet management, equipment procurement, and field logistics
- Strong people management skills: you have hired, trained, and performance-managed field teams before
- Comfortable with ambiguity and fast-moving priorities: this is not a large corporate with established playbooks
- High energy, self-starter mentality: you are the most senior person on the ground and you act accordingly
- Excellent communicator. Able to manage up to an international leadership team and down to a distributed field workforce simultaneously
- Valid US driver's licence and ability to travel as required
Nice To Haves
- Background in automotive body shops, PDR (paintless dent repair), or cosmetic repair services
- Familiarity with field service management software and scheduling tools
- Prior experience at a fast growing scale-up or venture-backed business
Responsibilities
- Recruit, vet, onboard, and manage a growing team of mobile scratch and dent repair technicians across target US states
- Define and implement technician standards, training programmes, and quality benchmarks
- Build performance management frameworks and KPIs to drive productivity, quality, and customer satisfaction
- Identify and resolve technician performance issues quickly and constructively
- Oversee procurement, maintenance, and deployment of technician vehicles (vans), equipment, and consumables
- Establish supplier relationships and negotiate terms for equipment and consumables at scale
- Develop inventory management processes to ensure technicians are always field-ready
- Manage fleet logistics including vehicle allocation, servicing schedules, and compliance
- Ensure service standards are consistently met or exceeded, driving customer satisfaction and retention
- Identify and resolve service delivery issues in real time. This role requires someone who acts, not just reports
- Work closely with the customer experience and sales teams to align capacity with demand and reduce drop-off between booking and delivery
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
