Head of Billing (Order Management and Finance Customer Support)

Asana•San Francisco, CA

About The Position

Asana is building a world-class Revenue Accounting team to help achieve our operational and financial goals while embodying our company values. You will be responsible for laying the foundation for a fast-growing company with a significant vision for how to change the world.

Requirements

Order Management
Finance Customer Support
Billing
Provisioning teams
CRM updates
Billing platforms
automation tools
financial regulations
corporate policies

Responsibilities

Lead and oversee the end-to-end operations of Order Management, Finance Customer Support, Billing, and Provisioning teams to ensure high performance and accuracy
Develop and implement scalable processes, policies, and systems to streamline workflows and support global company growth
Drive cross-functional engagement with Sales, Finance, Product, and Engineering to align strategies and resolve complex operational challenges
Project manage key systems implementations, including CRM updates, Billing platforms, and automation tools to enhance team adoption
Utilize data-driven insights to optimize service delivery and improve key performance metrics like billing accuracy and resolution times
Continuously analyze and re-engineer processes using industry best practices to enhance the customer experience and operational efficiency
Manage resource planning, talent development, and retention, fostering a culture of accountability and continuous improvement within your pillars
Ensure strict compliance with financial regulations and corporate policies related to billing and customer support operations