Head of Order Management and Sales

Trench Group GmbH • Pickering, ON

4d • $130,000 - $160,000 • Onsite

About The Position

The Factory Sales and Order Management Head is responsible for driving accurate quotes to the market and revenue development within a manufacturing environment through efficient order processing and customer relationship management. This role will lead the order management process from the initial customer inquiry to final delivery, which aligns with contract deliverables. This role combines leadership, strategic thinking, and operational oversight to drive sales growth, optimize order processing, and ensure smooth coordination between stakeholders such as end customers, sales agents, regional sales managers, production, and inventory. This position also aims to maximize customer satisfaction and profitability.

Requirements

• Bachelor's degree in engineering or a related energy field.
• 7+ years of experience in order management, sales, or customer service within the energy/electrical industry, preferably focusing on high-voltage products.
• Leadership experience within the energy industry.
• Strong understanding of high-voltage equipment, applications, and industry standards, including knowledge of the North American energy market, trends, and key players.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in Microsoft Office Suite is required.
• Strong customer orientation with a focus on providing excellent service.
• Strong understanding of manufacturing processes and supply chain operations.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• SAP ERP system experience is preferred.

Responsibilities

• Analyze customer inquiries and technical specifications, and prepare accurate, competitive quotations, which include pricing and technical data.
• Develop and maintain strong relationships with key customers and sales channel partners.
• Manage key accounts and act as major customers' primary point of contact.
• Develop and implement strategies to improve order run rates and reduce overall order processing time.
• Develop and implement sales strategies to meet factory sales and revenue goals.
• Analyze market trends, competitors, and customer needs to drive sales opportunities and optimize pricing strategies by region.
• Implement strategies to foster long-term customer loyalty.
• Understand customer needs and proactively identify potential cross-selling and upselling opportunities.
• Identify opportunities to streamline the sales and order management processes for greater efficiency and customer satisfaction and maintain robust order management systems and processes.
• Manage the entire order lifecycle, from order entry to shipment (outbound), including the invoicing and cash collection process.
• Coordinate with production, engineering, and logistics departments to ensure timely and accurate order fulfillment.
• Monitor order progress and proactively communicate with customers regarding order status, including product shortages, delivery delays, customer complaints, and inquiries.
• Resolve order-related issues promptly, effectively, and in a timely manner.
• Implement best practices to reduce errors, enhance the customer experience, and improve profitability.
• Oversee logistics processes (outbound) to ensure the timely and cost-effective delivery of products to customers.
• Coordinate with shipping and warehousing teams to ensure efficient transportation and storage of goods.
• Manage relationships with third-party logistics providers to ensure high service standards.
• Monitor shipping schedules to ensure that all deliveries are completed on time and within budget.
• Provide coaching, mentoring, and training opportunities for a cross-functional team of Offer and Order Management professionals.
• Establish performance metrics and KPIs to measure the effectiveness of sales and order management activities.
• Provide regular reports to senior management on sales performance, order fulfillment, logistics trends, and customer satisfaction.
• Demonstrate a strong understanding of the North American energy market, including trends, regulations, and key players.
• Leverage industry knowledge to identify new market opportunities and develop effective go-to-market strategies.

Benefits

• paid vacation
• group health benefits
• pension plan
• bonus
• additional employee programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior