Head of Account Management, US

Coface Latina America•Towson, MD

About The Position

At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners!

Requirements

10-15+ years of experience in account management, client management, or commercial roles within financial services, insurance, or related industries (TCI experience preferred)
Bachelor’s Degree in Business Administration or related field.
Proven leadership experience managing and developing high-performing teams
Strong background in client negotiations, contract renewals, and portfolio management
Experience working cross-functionally with risk/underwriting teams is highly preferred
Demonstrated ability to drive process improvement and operational excellence
Strategic leadership and decision-making
Strong negotiation and influencing skills
Client-centric mindset with a focus on long-term relationship building
Analytical and data-driven approach
Excellent communication and stakeholder management abilities
Ability to balance commercial growth with risk management

Nice To Haves

TCI experience preferred
Experience working cross-functionally with risk/underwriting teams is highly preferred

Responsibilities

Lead, coach, and develop a team of Account Managers across the US
Establish clear performance expectations, KPIs, and accountability standards
Foster a high-performance, client-centric culture focused on retention and growth
Partner with HR and senior leadership on talent planning, hiring, and succession
Oversee the management of client portfolios to ensure profitability, retention, and risk alignment
Ensure Account Managers deliver consistent, high-quality service and strategic account support
Support escalation management and key client relationships as needed
Drive disciplined and structured renewal processes to improve retention and margin
Provide guidance and oversight on complex negotiations, including pricing, terms, and conditions
Ensure alignment between commercial objectives and underwriting/risk considerations
Implement best practices, tools, and frameworks to optimize renewal outcomes
Partner closely with Underwriting, Sales, Risk, Finance, and Operations teams
Ensure alignment between new business sales and ongoing account management strategies
Act as a key liaison between client-facing teams and internal stakeholders
Define and execute the US Account Management strategy in alignment with NAR and global objectives
Identify opportunities to improve processes, tools, and reporting across the function
Leverage data and analytics to drive decision-making and performance improvements
Monitor key performance metrics (retention rates, renewal success, portfolio performance, client satisfaction)
Provide regular reporting and insights to senior leadership
Identify trends, risks, and opportunities within the portfolio