Head of US-LATAM

Remitly•Arlington, VA

3d•Hybrid

About The Position

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: Remitly is hiring a Head of US-LATAM to lead growth in our USA-LAC markets (customers sending to Latin America from the USA). This is a strategy, analytics, and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service, engineering, and other departments. This role does require native level proficiency in Spanish. You will report to our USA General Manager (GM). If near our Seattle or Washington DC office, you will be expected to work 2-3 days a week in office. We are open to remote, USA based candidates as well.

Requirements

Native level fluency in Spanish
8+ years of professional experience, including experience leading product teams in a technology-driven company
Experience building and scaling B2B or FinTech products, ideally in money movement or financial services
Demonstrated problem solving skills (qualitative and quantitative). Can generate high quality hypotheses and dive into an ambiguous problem statement
Strong understanding of LAC markets (likely some combination of Colombia, Dominican Republic, Brazil, Guatemala, El Salvador, Nicaragua, Honduras)
Ability to balance compassionate partnership and the ability to be constructively direct. You will influence and network within the business and with external partners.
Bias for action and Dive Deep - ability to be scrappy and “get things done” while able to going into the required level of detail
Bachelor's degree or master's degree

Responsibilities

Be accountable for driving sustainable growth in our USA to Latin American markets (specific corridors/markets to be defined), measured against key performance indicators like new customers, monthly active customers, transactions, volume, revenue, and profitability
Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes
Oversee the ongoing views about competition, market, and customer trends. You will translate regional strategies into specific market goals across multiple functions
Partner closely with product, marketing, pricing, disbursement network, and other relevant teams to grow the region and improve the overall customer experience
Drive executional excellence on initiatives and define the right strategic context/clear prioritisation for stakeholders
Build business cases for key initiatives and influence prioritization of partner-teams' roadmaps through structured business impact / customer centric frameworks
Develop long-term strategies and influence leadership decisions
Own the product roadmap for LAC-specific features and experiences, working with engineering and design to define requirements, prioritise the backlog, and ship iteratively
Partner with the central product team to ensure LAC customer needs are represented in platform-wide decisions (e.g. onboarding flows, pricing UX, disbursement options)
Lead a dedicated product squad focussed on LAC-specific product initiatives, with accountability for delivery and outcomes