Head Manager

Snipes•Mattapan, MA

12d

About The Position

The Head Manager manages staff and all aspects of store operations at their home store to help achieve company objectives. The role leads the store team, oversees sales and operational execution, and develops associates through coaching and feedback. The position requires at least 18 years of age, and the candidate must be able to stand for long periods during a shift and lift 15–30 pounds.

Requirements

Must be at least 18 years of age.
At least 2 years of previous experience as a retail manager.
High school diploma or equivalent.
Able to respond to store alarm problems as needed.
Excellent communication and organizational skills.
Strong drive to achieve results.
Takes initiative and has problem-solving skills.
Able to stand for long periods throughout a shift.
Able to lift 15–30 pounds.
Enthusiasm for the brand.
Strong customer service skills.
Strong problem-solving skills.
Team player with the ability to lead a team.
Disciplined and self-motivated.
Goal-oriented.
Adaptable and flexible.
Fast learner.

Nice To Haves

College degree is a plus but not required.

Responsibilities

Communicate store operational goals and directives to maximize the store team's contribution toward meeting the sales plan.
Complete schedules and operational tasks, execute visual merchandising, and follow processes within specified timelines.
Meet the payroll budget without compromising customer expectations.
Partner with the District Manager and/or Human Resources on associate-relations issues, including situations where termination may be warranted.
Participate in store meetings and conference calls to foster innovative thinking, identify opportunities and business observations, communicate best practices, and determine solutions through open dialogue.
Build a strong team that delivers sales and profit results.
Provide honest and effective leadership with integrity to build a performance-driven culture.
Motivate team performance and drive sales through timely feedback and evaluations tied to individual productivity goals and performance.
Identify individual and team development needs and provide training, ongoing coaching, and consistent development.
Recognize desired behaviors and address poor performance through constructive, developmental coaching and feedback.
Identify associates with succession potential and help develop their capabilities for advancement.