Head Coach (Store Manager)
About The Position
The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement. The role requires analyzing performance, identifying opportunities, and driving improvement; advanced leadership and coaching skills; a deep understanding of store operations, service standards, and execution; and an enthusiastic attitude with a passion for sports and retail.
Requirements
- 5+ years of experience in retail.
- 2+ years of store management and leadership experience.
- Availability to work 40 hours per week with open availability, including daytime, nights, weekends, holidays, and featured local sports events.
- Ability to analyze performance, identify opportunities, and drive improvement.
- Advanced leadership and coaching skills, with the ability to build high-performing teams.
- Deep understanding of store operations, service standards, and execution.
- Enthusiastic attitude with a passion for sports and retail.
- Must be able to stand and walk for extended periods of time.
- Ability to lift up to 50 pounds.
- Ability to bend, reach, and climb ladders.
Nice To Haves
- Associate's or Bachelor's degree preferred.
Responsibilities
- Attract, hire, develop, and retain top talent.
- Create a culture of engagement, ownership, and continuous improvement.
- Build a succession pipeline through intentional development plans.
- Lead performance management, accountability, and recognition.
- Set priorities and ensure execution of all operational standards.
- Serve as the subject matter expert for all store operations.
- Validate process execution through inspection and coaching.
- Ensure compliance with all policies, safety standards, and controls.
- Own store presentation and sales-driving visual execution.
- Ensure fixtures, flow, and product placement maximize performance.
- Partner with leadership to adapt merchandising to local market needs.
- Hold the team accountable to cleanliness and organization standards.
- Champion the customer experience and service culture.
- Evaluate the store environment through the customer perspective daily.
- Ensure consistent delivery of the Party service model.
- Address systemic service gaps and coach leaders to sustain excellence.
- Own store sales performance, payroll, and expense control.
- Lead execution of high-volume events and hot markets.
- Analyze results, set goals, and drive sustained performance improvement.
- Build a results-driven culture through clarity, focus, and accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
