Head Coach (Store Manager)

Rally House • West Des Moines, IA

7d • $27 - $40

About The Position

The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity and commitment while fostering an environment of engagement, ownership, and continuous improvement.

Requirements

• At least 5 years of retail experience.
• At least 2 years of store management and leadership experience.
• Ability to analyze performance, identify opportunities, and drive improvement.
• Advanced leadership and coaching skills, with the ability to build high-performing teams.
• Deep understanding of store operations, service standards, and execution.
• Enthusiastic attitude and passion for sports and retail.
• Availability to work 40 hours per week, with open availability for daytime, nights, weekends, holidays, and featured local sports events.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Ability to bend, reach, and climb ladders.

Nice To Haves

• Associate or bachelor's degree preferred.

Responsibilities

• Recruit, schedule, and lead team members.
• Ensure customers remain the top priority and deliver exceptional customer service.
• Drive results through sales forecasting, inventory control, and payroll management.
• Meet Rally House visual standards and lead floor moves, merchandising, organization, planning, and execution.
• Build community connections to strengthen the brand.
• Coach and develop team members, retain talent, and ensure bench strength.
• Analyze store performance, identify opportunities, and drive improvement.
• Provide direct, complete, and actionable feedback; listen and encourage ideas.
• Make sound day-to-day decisions by carefully considering options and balancing data with judgment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed