Head Coach (Store Manager)

Rally House • Cranberry, MD

13d • $24 - $35

About The Position

The Head Coach acts as the Store Manager and leads the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity and commitment while fostering engagement, ownership, and continuous improvement.

The role calls for a results-focused, customer-centric leader who builds high-performing teams, solves problems, makes sound decisions, and communicates effectively. The Head Coach analyzes performance, identifies opportunities, and drives improvement, drawing on advanced leadership and coaching skills and a deep understanding of store operations, service standards, and execution. An enthusiastic attitude and passion for sports and retail are also important.

Requirements

• 5+ years of experience in retail.
• 2+ years of store management and leadership experience.
• Availability to work 40 hours per week with open availability, including daytime, nights, weekends, holidays, and featured local sports events.
• Must be able to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Ability to bend, reach, and climb ladders.

Nice To Haves

• Associate or Bachelor’s degree preferred.

Responsibilities

• Attract, hire, develop, and retain top talent.
• Create a culture of engagement, ownership, and continuous improvement.
• Build a succession pipeline through intentional development plans.
• Lead performance management, accountability, and recognition.
• Set priorities and ensure execution of all operational standards.
• Serve as the subject matter expert for all store operations.
• Validate process execution through inspection and coaching.
• Ensure compliance with all policies, safety standards, and controls.
• Own store presentation and sales-driving visual execution.
• Ensure fixtures, flow, and product placement maximize performance.
• Partner with leadership to adapt merchandising to local market needs.
• Hold the team accountable to cleanliness and organization standards.
• Champion the customer experience and service culture.
• Evaluate the store environment through the customer perspective daily.
• Ensure consistent delivery of the Party service model.
• Address systemic service gaps and coach leaders to sustain excellence.
• Own store sales performance, payroll, and expense control.
• Lead execution of high-volume events and hot markets.
• Analyze results, set goals, and drive sustained performance improvement.
• Build a results-driven culture through clarity, focus, and accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed