Head Coach (Store Manager)
About The Position
The Head Coach acts as the Store Manager and is responsible for leading the store’s overall performance and culture. The role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity and commitment while fostering engagement, ownership, and continuous improvement. The position requires strong leadership, coaching, operational knowledge, customer-service skills, and the ability to analyze performance and drive improvement. The Head Coach is also expected to bring an enthusiastic attitude and a passion for sports and retail.
Requirements
- At least 5 years of retail experience.
- At least 2 years of store management and leadership experience.
- Ability to analyze performance, identify opportunities, and drive improvement.
- Advanced leadership and coaching skills, including the ability to build high-performing teams.
- Deep understanding of store operations, service standards, and execution.
- Enthusiastic attitude and passion for sports and retail.
- Availability to work 40 hours per week with open availability, including daytime, nights, weekends, holidays, and featured local sports events.
- Ability to stand and walk for extended periods.
- Ability to lift up to 50 pounds.
- Ability to bend, reach, and climb ladders.
Nice To Haves
- Associate’s or Bachelor’s degree preferred.
Responsibilities
- Attract, hire, develop, and retain top talent.
- Create a culture of engagement, ownership, and continuous improvement.
- Build a succession pipeline through intentional development plans.
- Lead performance management, accountability, and recognition.
- Set priorities and ensure execution of all operational standards.
- Serve as the subject matter expert for store operations.
- Validate process execution through inspection and coaching.
- Ensure compliance with policies, safety standards, and controls.
- Own store presentation and sales-driving visual execution.
- Ensure fixtures, flow, and product placement maximize performance.
- Partner with leadership to adapt merchandising to local market needs.
- Hold the team accountable to cleanliness and organization standards.
- Champion the customer experience and service culture.
- Evaluate the store environment through the customer perspective daily.
- Ensure consistent delivery of the Party service model.
- Address systemic service gaps and coach leaders to sustain excellence.
- Own store sales performance, payroll, and expense control.
- Lead execution of high-volume events and hot markets.
- Analyze results, set goals, and drive sustained performance improvement.
- Build a results-driven culture through clarity, focus, and accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
