Head Manager

Snipes • Lansing, MI

9d

About The Position

The Head Manager manages staff and all aspects of store operations within their home store to help achieve company objectives. The role is responsible for communicating operational goals, ensuring sales and profit results, maintaining payroll targets, and leading the team through coaching, feedback, and ongoing development. The Head Manager works with store management, Human Resources, the District Manager, and Asset Protection to support store performance and address operational and associate matters.

Requirements

• At least 18 years of age.
• At least 2 years of previous experience as a retail manager.
• High school diploma or equivalent.
• Able to respond to store alarm problems as needed.
• Excellent communication and organizational skills.
• Strong drive to achieve results.
• Takes initiative and has problem-solving skills.
• Able to stand for long periods throughout the shift.
• Able to lift 15–30 pounds.
• Enthusiasm for the brand.
• Strong customer service skills.
• Strong problem-solving skills.
• Team player with the ability to lead a team.
• Disciplined and self-motivated.
• Goal oriented.
• Adaptable and flexible.
• Fast learner.

Nice To Haves

• College degree (not required).

Responsibilities

• Communicate store operational goals and directives to help the team meet the sales plan.
• Complete schedules and operational tasks, maintain visual merchandising, and follow processes within specified timelines.
• Meet the payroll budget while maintaining customer expectations.
• Partner with the District Manager and/or Human Resources on associate relations issues, including situations where termination may be warranted.
• Participate in store meetings and conference calls; share observations and best practices, identify opportunities, and determine solutions through open dialogue.
• Build and lead a strong team that delivers sales and profit results.
• Provide honest, effective leadership that builds a performance-driven culture.
• Motivate team performance through timely feedback and evaluations tied to productivity goals.
• Identify individual and team development needs, provide training, and continue development through consistent coaching.
• Recognize desired behaviors and address poor performance through constructive, developmental feedback.
• Identify succession opportunities and help associates develop capabilities for advancement.

Benefits

• Generous employee discount
• Paid holidays
• Paid time off (PTO)
• Bonus plan
• Affordable health insurance
• Retirement contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED