Full Time - Head Cashier - Day

Lowe's Home Centers•Homestead, PA

1d•Onsite

About The Position

The Head Cashier provides customer service and supports checkout operations at a Lowe’s retail store. The role assists customers with locating and selecting merchandise, answers customer and employee questions, and shares product, stock, special-order, warranty, and program information. The Head Cashier also coaches and trains front-end associates, processes transactions and returns, manages register supplies and functionality, and performs cash-counting and reconciliation duties. The position helps maintain checkout coverage and store security, monitors merchandise movement and potential theft, and supports housekeeping and workplace safety requirements. It may involve operating store equipment and completing other assigned duties. The position requires a high school diploma or GED (or qualifying equivalent experience), a year of retail cashier experience, and less than a year of experience using computers and common retail technology. Preferred qualifications include head cashier and supervisory experience, as well as customer-focused selling experience.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer to input, access, modify, or output information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe’s retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service and help customers locate, demonstrate, select, carry, or load merchandise.
Answer customer and employee questions promptly and knowledgeably, including walking customers through projects when needed.
Communicate stock, special-order, product feature, application, warranty, and Lowe’s program information to customers.
Coach, develop, train, and provide feedback to front-end associates on departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Help manage checkout lines and open additional registers when needed to ensure coverage.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete assigned cash-counting and daily reconciliation duties.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise moving through store entrances and exits and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly inform management or Asset Protection.
Follow housekeeping standards and programs to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines and spotters for power equipment, and using safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.