Full Time - Head Cashier - Day

Lowe's Companies, Inc.•Bentonville, AR

11d

About The Position

The Head Cashier provides customer service and supports checkout operations at Lowe’s. The role assists customers with locating and selecting merchandise, answers questions, provides product and program information, and coaches, trains, and gives feedback to front-end associates. Responsibilities also include processing transactions and returns, managing register supplies and cash, helping maintain checkout coverage, verifying orders and price matches, and completing cash-counting and reconciliation duties. The Head Cashier also helps protect store assets by monitoring entrances and exits, responding to security alarms, and reporting potential theft or other security risks. The role maintains housekeeping and safety standards, operates store equipment as needed, and performs other duties as assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer to input, access, modify, or output information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe’s retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting, such as merchandise hidden in containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Seek out customers to understand their needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond knowledgeably and promptly to customer and employee questions, including walking customers through projects when needed.
Communicate stock, special-order, product-feature, application, warranty, and Lowe’s program information to customers.
Coach, develop, provide feedback to, and train CSA Front End associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout line flow and open additional registers when needed to provide adequate coverage.
Prepare the register area at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-used items on store-use lists.
Complete assigned cash-counting and daily reconciliation duties.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks, and promptly report them to management or Asset Protection.
Maintain housekeeping standards and programs, such as Zone Recovery, to keep store and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines and spotters with power equipment, and using safety devices.
Operate store equipment as required by the role and department.
Perform other duties as assigned.