Full Time - Head Cashier - Day

Lowe's Companies, Inc.•Orangeburg, NY

4d•$18 - $20

About The Position

The Head Cashier provides customer service and supports front-end store operations. The role assists customers with locating, selecting, and loading merchandise; answers questions about products and Lowe’s programs; and coaches, trains, and provides feedback to front-end associates. It processes sales, returns, and refunds; handles register preparation, cash and reconciliation duties; and supports checkout coverage and customer orders. The Head Cashier also helps monitor store entrances and exits, identify security risks, maintain housekeeping and safety standards, and operate store equipment as needed. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Identify customer needs and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
Respond promptly and knowledgeably to customer and employee questions, including guiding customers through store areas and projects when needed.
Communicate information about stock, special-order merchandise, product features, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train CSA Front End Team associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Support checkout lines and open additional registers when needed to maintain adequate coverage and checkout turnaround time.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete assigned cash counting and daily reconciliation duties.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly report them to management and/or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.
Wellness programs.