Full Time - Head Cashier - Day

Lowe's Home Centers•Bentonville, AR

About The Position

The Head Cashier provides customer service and supports front-end store operations. The role assists customers with merchandise and product information, processes sales and returns, supports checkout coverage, and performs cash-handling and reconciliation duties. It also coaches and trains front-end associates, helps maintain store safety and security, and operates store equipment as needed. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe’s retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting, such as merchandise hidden in containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service and assist customers with locating, selecting, carrying, and loading merchandise.
Answer customer and employee questions and communicate information about stock, special orders, product features, applications, and warranties.
Coach, develop, provide feedback to, and train front-end associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide change to front-end associates and remove security tags, verify product information, and bag merchandise.
Assist with checkout lines and open additional registers when needed to ensure coverage.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage; enter customer orders, print order tickets, verify receipts, and sign loading tickets.
Look up product information and competitor prices to verify price matches, and record store-use items.
Complete cash counting and daily reconciliation duties as assigned; monitor cash drawers and cash recycler levels.
Monitor store entrances and exits, assist customers or associates who trigger alarms, and report signs of shoplifting, theft, or other security risks to management or Asset Protection.
Maintain housekeeping and organization standards, including Zone Recovery, and help maintain a safe and secure work environment.
Follow safety requirements relevant to assigned duties, including requirements related to top stock, safety cables, aisle blockers, power equipment, spotters, and safety devices.
Operate store equipment as needed, which may include a Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, and compactor baler.
Perform other duties as assigned.