Head Cashier / Front-End Supervisor

Save More Marketplace•Minocqua, WI

17h

About The Position

Save More Food Market is seeking a dependable, organized, and motivated Head Cashier / Front-End Supervisor to help lead the Front-End team and ensure an exceptional customer experience. The role supports daily Front-End operations, supervises cashiers and customer service associates, creates employee schedules, and maintains efficient checkout operations. The ideal candidate communicates well, takes initiative, and balances customer service, employee supervision, and operational responsibilities. The position also involves scheduling and break coordination, employee training and feedback, customer issue resolution, cash-handling support, and maintaining the checkout and customer service areas. The Head Cashier / Front-End Supervisor may serve as the Front-End leader on duty when management is unavailable.

Requirements

Previous cashier, customer service, or retail supervisory experience is preferred.
Strong organizational skills and ability to create and manage employee schedules.
Ability to lead, motivate, and hold team members accountable.
Excellent communication, problem-solving, and customer service skills.
Comfort using computers, scheduling systems, and point-of-sale equipment.
Ability to multitask and make decisions in a fast-paced retail environment.
Strong attention to detail, particularly with cash handling and employee scheduling.
Dependability, punctuality, and consistent attendance.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.
Ability to stand and walk for extended periods and assist with physical Front-End duties.

Nice To Haves

Previous cashier, customer service, or retail supervisory experience.

Responsibilities

Assist Front-End management with daily operations, employee supervision, and department performance.
Create and maintain daily and weekly employee schedules based on business needs and labor expectations.
Coordinate daily break and lunch schedules to maintain checkout coverage.
Supervise cashiers, baggers, and customer service associates to support productivity and excellent customer service.
Monitor checkout lanes and adjust staffing to minimize customer wait times.
Assist with employee training, coaching, and performance feedback.
Handle customer concerns, refunds, exchanges, and other service-related issues professionally.
Support cash handling procedures, register balancing, cash pickups, and drawer accountability.
Ensure compliance with company policies, attendance expectations, and operating procedures.
Monitor employee performance and communicate staffing or operational concerns to management.
Maintain cleanliness, organization, and presentation of checkout and customer service areas.
Assist with opening and closing Front-End procedures.
Serve as Front-End leader on duty when management is unavailable.