Head Budtender- Vail

Native Roots • Avon, CO

9d • Onsite

About The Position

The Head Budtender is an experienced cannabis retail professional who provides exceptional customer service and supports daily store operations. In addition to standard budtender duties, this role serves as a resource for the team, helps maintain company standards and regulatory compliance, and supports sales goals and personnel at the retail location. The position is performed in person at the store location according to schedule.

The role involves assisting customers and patients with product recommendations and education, processing sales, maintaining inventory and store presentation, and supporting operational procedures such as opening and closing, cash verification, and delivery intake. The Head Budtender also provides escalated customer guidance, including resolving complaints.

Requirements

• At least 6 months of customer service and/or sales experience.
• At least 6 months of experience utilizing METRC.
• Experience with retail POS systems.
• High school diploma, GED, or equivalent experience.
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge.
• Strong verbal communication skills.
• Strong customer service skills.
• Strong critical-thinking and problem-solving skills.

Nice To Haves

• 2 years of customer service and/or sales experience.
• Experience with a cannabis POS system.
• Cannabis knowledge or cannabis industry experience.
• Proficiency using Google Suite and/or Microsoft Office programs, including Gmail, Calendar, Docs, Sheets, Word, and Excel.
• Knowledge of local and state laws related to cannabis sales, including Marijuana Enforcement Division (MED) regulations.

Responsibilities

• Support recreational and medical cannabis sales operations and personnel management at the retail location.
• Assist with daily store opening and closing procedures as necessary.
• Help drive sales goals and objectives through daily operations.
• Provide escalated guidance to customers, including resolving complaints.
• Help ensure processes and procedures comply with internal policies and standards as well as local and state regulations.
• Perform daily cash verifications and recordings.
• Assist with intake of deliveries and transfers, and with inventory management.
• Greet and check in customers and patients.
• Engage with customers and patients to understand their wellness needs and recommend products.
• Educate customers and patients about cannabis product uses and desired effects.
• Maintain store cleanliness and organization, including organizing products and inventory, sweeping, mopping, and dusting.
• Perform sales transactions, including cash handling, using the POS system, and compliantly packaging and labeling products.
• Enter or modify customer and patient information in the POS system.
• Perform other duties as assigned.

Benefits

• Tips and bonus eligibility.
• Paid time off accrued immediately, starting at 100 hours per year.
• Health, dental, vision, life, long-term disability, accident, and critical illness insurance plans.
• Retirement plans available after 6 months of employment.
• Earned Wage Access through ZayZoon, allowing access to wages before payday.
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED