HCS Instructional Designer - Willow/Pharmacy

UNC Health•Morrisville, NC

9d•Hybrid

About The Position

This position analyzes, designs, and simulates the EMR system and creates, conducts, and maintains related training programs. The Instructional Designer integrates new processes with existing procedures, communicates changes, and participates in implementation with impacted teams. The role focuses on instructional design for Pharmacy workflows within Epic, supporting both inpatient and outpatient environments and bridging acute-care pharmacy models—such as central pharmacy, sterile compounding, and clinical verification—with retail-care workflows such as prescription intake, insurance adjudication, and patient counseling. Training solutions support order verification, medication administration, barcode scanning, e-prescribing, and retail dispensing. The role develops training collateral, online courseware, assessments, training environments, schedules, plans, and project deliverables. It also conducts EMR instruction, manages training-related project tasks, maintains policy and procedure documentation, provides user support, and serves as a liaison to users to solve problems and identify operational-system improvements. An associate's degree in Adult Education, Business Administration, or a related field is required. No prior experience or existing license or certification is required; Epic certification must be earned within six months of hire.

Requirements

Associate's degree in Adult Education, Business Administration, or a related field.
Epic certification within six months from the date of hire.
No prior professional experience required.
No licensure or certification is required at the time of hire.

Responsibilities

Analyze, test, and select courseware design software and training techniques; design training collateral and develop and program online courseware and assessments suited to users' work requirements and responsibility levels.
Analyze operational processes and workflows to inform curriculum design.
Build, test, and maintain the training environment.
Conduct training and instruction on EMR applications, methods, and processes.
Develop and manage EMR project tasks to ensure training programs are created; identify activities and dependencies across departments, resolve process issues, manage schedules, and collaborate with ISD, project team members, and targeted users.
Define the EMR application in relation to the organization's specific workflows.
Develop short- and long-term training schedules, secure appropriate resources, and communicate training availability.
Develop training plans, delivery approaches, and instructional methods, including tools and tips that promote user self-reliance.
Manage updates to policy and procedure documentation related to training.
Plan, schedule, support, and communicate project goals, milestones, and deliverables.
Provide user support and serve as a liaison to the user community for problem-solving and identifying improvements to new and existing operational systems.