HCS Apps Systems Analyst Sr - Epic Cheers - Analytics

UNC Health • Morrisville, NC

7d • Remote

About The Position

UNC Health’s Digital Health & Innovation team is seeking a Senior Analyst with expertise in Epic Cheers Campaigns and/or Healthy Planet to advance patient engagement and marketing automation. The role focuses on building and optimizing campaign logic to identify and target patient and prospective patient populations, while ensuring outreach is data-driven, compliant, and aligned with organizational goals. The analyst will work with Marketing and Population Health teams to ingest and operationalize prospective patient data in Epic Cheers and will design and maintain reporting and dashboards to measure campaign performance, return on investment, and value delivered to UNC Health.

The position supports UNC Health’s strategic shift toward data-driven, omnichannel engagement, using Epic as a foundation for personalized outreach and improved patient experience. It is a full-time, remote role with a day schedule and 40 standard hours per week. The position is employed by NC Health, a private, fully owned subsidiary of UNC Health Care System, in a shared-services department supporting operations across UNC Health Care.

Requirements

• Bachelor’s degree in Computer Science, Information Systems Management, or a related field, or an equivalent combination of education, training, and experience.
• With a bachelor’s degree, four years of experience with IT systems and/or related operational experience; with an associate’s degree, six years; or with a high school diploma or GED, eight years.
• The ideal candidate has three or more years of hands-on Epic experience, preferably with Epic Cheers Campaigns, Healthy Planet, or other population management tools.
• Ability to analyze requirements and build data logic to support targeted campaigns.
• Strong analytical, documentation, and organizational skills, with attention to detail.
• Ability to manage multiple projects in a fast-paced environment and communicate effectively across business and technical teams.
• Excellent analytical and communication skills and ability to work well in a team environment.
• Demonstrated ability to manage multiple tasks simultaneously and respond effectively to internal customers.

Nice To Haves

• Hands-on experience with Epic Cheers Campaigns, Healthy Planet, or other population management tools.
• Experience with Epic reporting tools such as Rule Editor, Reporting Workbench, SlicerDicer, and Clarity/Caboodle.

Responsibilities

• Design, build, and maintain Epic Cheers Campaigns using complex rules and logic to identify populations for targeted outreach.
• Partner with Marketing and Analytics teams to integrate prospective patient data sources into Epic so outreach can reach potential patients not yet attributed to UNC Health.
• Translate campaign requirements into efficient, scalable Epic logic using Rule Editor, Reporting Workbench, Healthy Planet registries, or Clarity/Caboodle queries.
• Develop and support campaign performance dashboards tracking reach, engagement, conversion, and ROI.
• Collaborate with stakeholders to define campaign value frameworks, including downstream appointments, care gap closure, network retention, and revenue influence.
• Ensure campaign data accuracy, segmentation integrity, and consistency across concurrent initiatives.
• Establish and maintain standardized templates and governance for campaign logic, documentation, and reporting.
• Identify opportunities to improve efficiency, automation, and alignment among clinical, operational, and marketing outreach.
• Support data-driven, omnichannel engagement and personalized outreach using the Epic platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior