Hardware Support Technician
Carlton Fields•Los Angeles, CA
•$110,000 - $120,000•Onsite
About The Position
Carlton Fields is seeking a Hardware Support Technician and After Hours HelpDesk for its Los Angeles office. The work schedule is 10:30 am – 7:00 pm PST. The company offers professional staff the opportunity to advance their careers through innovative workplace programs and initiatives, investing in their growth and development. They reward exemplary professional efforts at every level.
Requirements
- A minimum of 1-2 years hardware field service experience, technical phone support or equivalent
- Thorough knowledge of hardware products and software capabilities
- Excellent communication and customer service skills
- Must be self-motivated and self-directed
- Must be willing to answer calls after normal working hours as part of an on-call rotation
Responsibilities
- Install and configure computer & phone equipment, including site preparation
- Manage video conferencing
- Perform diagnostics, repairs, upgrades and ongoing support for hardware
- Perform diagnostics, repair and ongoing support for software in a Windows 11 environment
- Assist in managing administrative tasks such as physical inventory of hardware and software license compliance
- Serves as evening HelpDesk Technician
- Assists in handling firmwide HelpDesk tickets as able from 10:30 am – 2:30 pm PST, then exclusively 2:30 pm – 7:00 pm PST
- Is part of an on-call rotation
Benefits
- medical insurance
- dental insurance
- vision insurance
- life insurance
- accident insurance
- disability insurance plans
- 401(k) retirement benefits
- commuter benefits
- well-being programs
- annual discretionary bonuses
- profit-sharing contributions
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
