Hardware Support Technician

Carlton Fields•Los Angeles, CA

14h•Onsite

About The Position

Carlton Fields is seeking a Hardware Support Technician and After Hours HelpDesk for its Los Angeles office. The work schedule is 10:30 am – 7:00 pm PST. This role involves providing desktop support, including installing and configuring computer and phone equipment, managing video conferencing, and performing diagnostics, repairs, upgrades, and ongoing support for both hardware and software in a Windows 11 environment. The technician will also assist with administrative tasks such as physical inventory of hardware and software license compliance. As the evening HelpDesk Technician, the role involves handling firmwide HelpDesk tickets from 10:30 am – 2:30 pm PST, then exclusively from 2:30 pm – 7:00 pm PST, and participating in an on-call rotation.

Requirements

A minimum of 1-2 years hardware field service experience, technical phone support or equivalent
Thorough knowledge of hardware products and software capabilities
Excellent communication and customer service skills
Must be self-motivated and self-directed
Must be willing to answer calls after normal working hours as part of an on-call rotation

Responsibilities

Install and configure computer & phone equipment, including site preparation
Manage video conferencing
Perform diagnostics, repairs, upgrades and ongoing support for hardware
Perform diagnostics, repair and ongoing support for software in a Windows 11 environment
Assist in managing administrative tasks such as physical inventory of hardware and software license compliance
Serves as evening HelpDesk Technician
Assists in handling firmwide HelpDesk tickets as able from 10:30am – 2:30pm PST, then exclusively 2:30pm – 7:00pm PST
Is part of an on-call rotation