Hardware Fleet Operations Specialist

PlayStation • Aliso Viejo, CA

1d • Hybrid

About The Position

Sony Interactive Entertainment’s Global Data Center and Fleet Technologies (GDFT) organization is helping lead the cloud gaming revolution by making console-quality games available across devices. The Hardware Fleet Operations team supports GDFT’s global operations at scale. The Hardware Fleet Operations Specialist focuses on Linux terminal-based troubleshooting that goes beyond documented workflows, investigating recurring issues, supporting hardware lifecycle operations, and improving documentation and runbooks. The specialist partners with engineering groups to transition operational support work to the Hardware Fleet Operations team and builds lightweight scripts or basic automation to reduce manual effort and help support teams complete repeatable tasks efficiently.

This is a 12-month contract role based in Aliso Viejo, California, with a hybrid work arrangement. The team responds to support requests in a 24/5 operational environment and is expected to meet SLAs while prioritizing requests across internal customers and cross-functional teams.

Requirements

• 2–3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Prior experience in a technical support, operations, or IT service delivery role.
• Comfort working primarily in Linux terminal environments.
• Experience following and improving runbooks, documentation, and operational processes.
• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
• Strong written and verbal communication skills, including the ability to document issues and solutions clearly for technical and non-technical audiences.

Nice To Haves

• Linux terminal-based troubleshooting.
• Basic scripting or automation skills, such as Bash, Python, or similar.
• IT support fundamentals, including systems and basic networking concepts at Network+ level or equivalent.

Responsibilities

• Respond to operational support requests in a 24/5 environment, meet SLAs, and prioritize work across internal customers and cross-functional teams.
• Troubleshoot and support Linux-based hardware systems using terminal-based tools, including investigating issues beyond existing documentation.
• Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on support findings.
• Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
• Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed