Hardware Fleet Operations Specialist

PlayStation Global • Aliso Viejo, CA

2d • $40 - $45 • Hybrid

About The Position

Sony Interactive Entertainment’s Global Data Foundations and Technology (GDFT) organization is leading cloud gaming, delivering console-quality games across devices. The Hardware Fleet Operations team supports the operation of a global hardware footprint at scale. This role handles Linux terminal-based troubleshooting that goes beyond documented workflows, investigates recurring issues, supports hardware lifecycle management, and improves documentation and runbooks. The specialist partners with engineering groups to transition operational support work to the Hardware Fleet Operations team and builds lightweight scripts or basic automation to reduce manual work and help support teams perform repeatable tasks efficiently.

This is a 12-month contract role based in Aliso Viejo, California, with a hybrid work arrangement. The role responds to operational support requests in a 24/5 environment and is compensated at $40–$45 per hour.

Requirements

• 2–3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Prior experience in a technical support, operations, or IT service delivery role.
• Comfort working primarily in Linux terminal environments.
• Experience following and improving runbooks, documentation, and operational processes.
• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
• Strong written and verbal communication skills, including the ability to document issues and solutions clearly for technical and non-technical audiences.

Nice To Haves

• Linux terminal-based troubleshooting.
• Basic scripting or automation experience, such as Bash, Python, or similar.
• IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent).

Responsibilities

• Respond to operational support requests in a 24/5 environment, meet SLAs, and prioritize work across internal customers and cross-functional teams.
• Troubleshoot and support Linux-based hardware systems using terminal tools, including investigating issues beyond existing documentation.
• Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on support findings.
• Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
• Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.

What This Job Offers

• Education Level: No Education Listed