Hardware Clerk

Ridley’s Family Markets•Winnemucca, NV

10d

About The Position

The Hardware Clerk maintains outstanding guest service while processing sales quickly, accurately, and efficiently. The role supports register operations, sales generation, merchandising, and the store management team. The clerk helps guests locate products in the store or on acehardware.com, assists with special orders, answers questions about procedures and policies, and explains the benefits of Ridley's advantage card accounts. The position also supports daily store operations, shipment processing, training peers, merchandising standards, and store cleanliness. Duties may be expanded as management deems necessary. Reasonable accommodations may be researched to enable individuals with disabilities to perform essential duties.

Requirements

Possess broad product knowledge of hardware-related products and a willingness to learn.
Have sales and marketing experience with retail programs, establishing relationships, and working with guests.
Demonstrate a commitment to service excellence and guest satisfaction.
Be a solid team player with excellent interpersonal skills.
Have excellent communication skills, strong organizational ability, attention to detail, and the ability to multitask.
Be willing and able to work flexible hours, including evenings, weekends, and holidays, to meet business needs.
Be able to stand for extended periods.
Be able to lift 40 pounds frequently to load and unload guest orders, move and handle merchandise and fixture boxes, and perform the associated lifting functions.

Nice To Haves

Previous experience in retail marketing, sales, or back-office work, or in contractor or construction fields.
Knowledge of retail computer systems; familiarity with MS Word and Excel is a plus.

Responsibilities

Provide outstanding service to every guest.
Greet guests as they enter, answer phone calls, and stay informed about promotions and advertisements.
Carry out daily operational goals and priorities assigned by store management.
Assist with training and developing peers, and interact with guests tactfully and pleasantly.
Maintain merchandising and store cleanliness standards, keep the register area orderly and supplies stocked, and participate in daily huddle meetings.
Help process new shipments and keep receiving and back-stock areas clean and organized.
Remain responsive to safety issues and alert to shoplifting activity.
Help guests locate merchandise in the store or on acehardware.com and process special orders.
Encourage guests to open Ridley's advantage card accounts and explain their benefits.
Answer guests' questions and provide information about procedures and policies.
Perform other tasks assigned by store management.