Habilitation Services Project Coordinator

Arizona Department of Administration • Phoenix, AZ

8d • Hybrid

About The Position

The Arizona Department of Economic Security (DES) is seeking compassionate, organized, and solution-focused professionals to serve as Habilitation Services Project Coordinator. This role involves working directly with individuals, families, providers, and community partners to coordinate services, support case planning, and help clients navigate available resources. DES is a mission-driven organization dedicated to strengthening individuals, families, and communities across Arizona, valuing collaboration, inclusion, customer service, and continuous improvement while providing opportunities for professional growth and meaningful public service.

Requirements

• Oral Communication: Facilitate pre- and post-placement meetings, present policy guidelines, and deliver orientation sessions to providers and agency partners.
• Writing: Draft out-of-home placement requests, UIR investigation reports, public vendor announcements, and formal file updates.
• Active Listening: Gather essential details from members, families, and providers during placement planning, incident reviews, and dispute resolution.
• Reading Comprehension: Interpret complex statutes, administrative policies, vendor contracts, and Individual Service Plans (ISPs).
• Service Orientation: Assist members and families in accessing critical community residential, day program, and HCBS resources.
• Critical Thinking: Evaluate placement barriers, audit billing discrepancies, and assess compatibility for complex roommate matchings.
• Complex Problem Solving: Address emergency placement crises, resolve roommate compatibility issues, and direct UIR follow-up actions.
• Coordination: Synchronize efforts across DCS, OLCR, Support Coordination, and vendor networks to facilitate successful member transitions.
• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment /Eligibility Verification Program (E-Verify).

Nice To Haves

• Developmental Disabilities Expertise: Apply functional knowledge of developmental disability care models, community resources, and program structures.
• Case Management Support: Apply case management principles when reviewing ISP team referrals and coordinating service adjustments.
• Database & Systems Management: Utilize FOCUS and build customized tracking spreadsheets to manage census, vacancies, and billing data.
• Regulatory Compliance Application: Ensure provider adherence to state licensing rules, certification standards, and release processes.
• Financial Auditing: Audit provider timesheets against service codes, calculate rates, and resolve complex payment discrepancies.

Responsibilities

• Provider Recruitment, Certification & Oversight: Recruit, certify, train, and oversee Independent Providers while maintaining district directory tools and managing certification renewal timelines.
• Placement Coordination & Rate Setting: Facilitate out-of-home placement requests, execute public vendor calls, coordinate emergency placements, assess specialized rates, and align roommate compatibility for high-needs cases.
• Technical Assistance & Compliance Reviews: Deliver technical guidance to providers on progress reporting standards, billing protocols, employee file requirements, and divisional policies.
• Billing Auditing & Dispute Mediation: Audit timesheets and billing entries within the FOCUS database, build customized tracking systems, resolve errors, and mediate vendor financial disputes.
• Provider File & Administrative Lifecycle Management: Maintain independent provider files, teach skill-building courses, resolve payment issues with fiscal intermediaries, process amendments, and complete file closures.
• Support Coordination & Team Collaboration: Partner with Support Coordinators to identify qualified vendor options, run pre- and post-placement meetings, and secure essential member resources.
• Incident Investigation & Incident Monitoring: Track unusual incidents, author UIR investigation summaries, execute follow-up inquiries, and escalate high-risk cases to leadership.
• Provider Orientation & Service Design: Lead new provider orientation sessions, participate in Individual Service Plan (ISP) team reviews, and evaluate service outcome metrics.
• Data Tracking, Census Management & Gap Analysis: Maintain vacancy and waitlist databases, track regional service gaps, monitor Attendant Care compliance, and submit routine census reports.

Benefits

• Comprehensive medical, dental, and life insurance options.
• A supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Up to 12 weeks of paid parental leave.
• Tuition reimbursement, wellness plans, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed