Gym Director - Design District

Movement Gyms•Dallas, TX

2d•$76,200 - $85,000•Onsite

About The Position

Movement is seeking a Gym Director to lead the Design District climbing gym. The Gym Director works with the Assistant Gym Director to ensure the gym operates smoothly, staff are supported and uphold Movement’s Core Values, and members and guests receive an excellent customer experience. The Gym Director reports to the Senior Director and partners with them to establish gym-specific goals that support Movement’s purpose of empowering personal transformation and inspiring social and environmental impact. The successful candidate balances customer service, leadership, business acumen, and administrative ability. They have experience developing and managing a high-performing team in a fast-paced environment and can manage both strategic priorities and day-to-day details. The role calls for someone who collaborates effectively while also thinking and executing independently. This is a full-time position with a starting salary range of $76,200–$85,000. The role requires a consistent daily presence at the gym, including weeknight peak hours and rotating weekends, and schedule flexibility to attend events. The Director also uses district gyms regularly for climbing, working out, and yoga, including during peak hours.

Requirements

Experience running a fast-paced, high-volume business.
Excellent communication skills and customer service abilities.
Ability to embody Movement’s mission, vision, and values and foster that culture among staff.
Ability to build a strong staff community and culture, hold people accountable, and develop future leaders.
Ability to work independently and manage competing priorities.
Ability to solve problems and handle difficult situations with sound judgment.
Proficiency with organizational tools, including web-based applications, MS Office, and POS tools.
Passion for becoming part of the community and building the local climbing community.
Ability to work from the gym daily, including weeknight peak hours and rotating weekends, and flexibility to attend events.
Regular use of district gyms for climbing, working out, and yoga, including during peak hours.

Nice To Haves

Knowledge of climbing center operations, including retail, routes, and programming.
Demonstrated relationships within the climbing community and the ability to leverage those relationships to build a strong gym community.

Responsibilities

Provide leadership and direction to all climbing gym team members in alignment with Movement’s mission, vision, and values.
Recruit, hire, develop, and mentor a collaborative, passionate, customer-service-oriented team of gym leaders and operational staff.
Oversee customer experience and facility operations, including the front desk, maintenance, cleanliness, routes, retail, programming, and community events.
Manage the gym and team to meet financial and operational targets, using financial statements and operational reporting to inform decisions.
Initiate and implement processes, protocols, and procedures so the gym operates effectively and with a service-oriented approach.
Support the development of business acumen in the local gym management team and enable data-driven decisions across gym departments.
Support team members and hold them accountable for their responsibilities, ensuring administrative needs are met, staff are well-trained, and members and guests have positive experiences.
Build community relationships proactively to drive membership growth and retention.
Lead by example and participate in front-of-house gym operations as part of a rotating management schedule.
Maintain a consistent presence at the gym daily, including regular weeknight peak hours and rotating weekends, and flex the schedule to attend events.
Use district gyms regularly for climbing, working out, and yoga, including during peak hours.