Guestroom Attendant

Four Seasons • Santa Barbara, CA

4d • Onsite

About The Position

The Guestroom Attendant cleans and maintains guest rooms to ensure a high level of comfort and cleanliness. Duties include making beds, cleaning room areas, replacing linens and amenities, removing used items, reporting maintenance issues, organizing supplies, and following safety standards. The role also involves delivering attentive service by anticipating guest needs, responding to requests, and collaborating with the housekeeping team.

The attendant is assigned a set number of rooms per shift and performs routine and deep cleaning as needed. They maintain guestroom supplies and linens in service areas, keep linen rooms and equipment tidy and in good working order, and report room service needs, privacy signs, maintenance issues, damage, and found property to the appropriate staff. The position is full-time and based in Santa Barbara, with a flexible schedule that may include morning, afternoon, or evening shifts, weekends, and holidays.

Requirements

• Legal work authorization in the United States.
• Ability to read, write, and speak English.
• Ability to work weekends and holidays.
• Ability to lift up to 70 pounds.

Nice To Haves

• High school diploma.
• Working knowledge of an iPod Touch device or similar hardware and applications.
• HotSOS experience or familiarity.
• Previous experience.

Responsibilities

• Clean and maintain an assigned number of guest rooms during each shift.
• Remove dirty towels and sheets and replace them with clean linens.
• Clean, dust, and sanitize all guest room areas, including bedrooms, living rooms, dining rooms, and bathrooms, according to procedures.
• Make beds, empty trash, clean bathrooms, vacuum carpets, and sweep floors; perform deep cleaning when needed.
• Clean marble and tile areas.
• Remove room service dishes to the Linen Closet.
• Restock used amenities, including shampoo, lotions, cotton balls, stationery, and pens.
• Lift up to 70 pounds and maintain and organize guest room supplies and linens in F-Station service areas.
• Provide genuine hospitality and recognition in the work area, promote hotel services and products, anticipate guest needs, and take ownership of concerns and requests to ensure guest satisfaction.
• Handle relevant equipment and machinery safely and report defects and accidents to management immediately.
• Turn in property or guest keys found in checkout rooms to the Housekeeping Office immediately.
• Keep linen rooms tidy, correctly stocked, and closed when not in use; keep working equipment clean, tidy, and in good working order.
• Report rooms that do not require service or have Privacy signs to the office coordinator.
• Report blankets, bedspreads, valances, and other items that need changing to the office coordinator or supervisor.
• Report damages, repairs, and maintenance issues in HotSOS.
• Perform other cleaning duties specified by the manager.
• Follow company policies, work rules, and standards of conduct, and work professionally and collaboratively with team members and supervisors.

Benefits

• Medical, dental, and vision benefits.
• Employee Assistance Program.
• 401(k) retirement plan.
• Vacation and holiday pay.
• Sick pay.
• Disability coverage and life insurance.
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide.
• Complimentary employee meals.
• Learning and development programs.
• Employee engagement events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed