Guestroom Attendant

Four Seasons Hotels and Resorts • Santa Barbara, CA

5d • Onsite

About The Position

The Guestroom Attendant cleans and maintains guest rooms to ensure a high level of comfort and cleanliness. The role requires attention to detail while making beds, cleaning room areas, replacing linens and amenities, and removing used items. The attendant also reports maintenance issues, organizes supplies, follows safety standards, anticipates guest needs, responds to requests, and collaborates with the housekeeping team.

The position is full-time and based in Santa Barbara. The successful candidate must be able to work a flexible schedule, including morning, afternoon, or evening shifts, weekends, and holidays. The role requires the ability to lift up to 70 pounds and maintain guestroom supplies and linens in service areas.

Requirements

• Must possess legal work authorization in the United States.
• Ability to read, write, and speak English.
• Ability to use an iPod Touch or similar hardware and applications.
• Availability to work weekends and holidays.
• Ability to lift up to 70 pounds.

Nice To Haves

• High school diploma preferred.
• Previous experience preferred but not required.
• HotSOS experience preferred.

Responsibilities

• Clean an assigned number of guest rooms during each shift.
• Remove used towels and sheets and replace them with clean linens.
• Clean, dust, and sanitize guestroom areas, including bedrooms, living rooms, dining rooms, and bathrooms, following procedures.
• Make beds; empty trash; clean bathrooms, showers, bathtubs, toilets, sinks, and other surfaces; vacuum carpets; and sweep floors.
• Perform deep cleaning of rooms when needed.
• Clean marble and tile areas.
• Remove Room Service dishes to the Linen Closet.
• Restock used amenities, including shampoo, lotions, cotton balls, stationery, and pens.
• Maintain and organize guestroom supplies and linens in F-Station service areas.
• Provide genuine hospitality and recognition in the work area and promote hotel services and products.
• Anticipate guest needs, take ownership of guest concerns and requests, and act decisively to ensure guest satisfaction.
• Use relevant equipment and machinery safely; promptly report defects and accidents to management.
• Immediately report and turn in property or guest keys found in check-out rooms to the Housekeeping Office.
• Keep linen rooms tidy, correctly stocked, and closed when not in use; keep working equipment clean, tidy, and in good working order.
• Report to the office coordinator rooms that do not require service or have Privacy signs in the assigned area.
• Report blankets, bedspreads, valances, and similar items needing replacement to the office coordinator or supervisor.
• Report damages, repairs, and maintenance issues in HotSOS.
• Carry out other cleaning duties specified by the manager.
• Follow company policies, work rules, and standards of conduct.
• Work professionally and collaboratively with team members and the supervisor.

Benefits

• Medical, dental, and vision benefits.
• Employee Assistance Program.
• 401(k) retirement plan.
• Vacation and holiday pay.
• Sick pay.
• Disability coverage and life insurance.
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide.
• Complimentary employee meals.
• Learning and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed