Guest Specialist, Film Desk

The Museum of Modern Art•New York, NY

6d•Onsite

About The Position

The Museum of Modern Art is hiring a Guest Specialist for the Film Desk to create a highly positive experience for Museum guests, encouraging repeat visitation, membership conversion, and positive word of mouth. The role supports film screenings, festivals, premieres, filmmaker Q&As, general Museum visits, membership activities, and related visitor services. The position works across Visitor Experience teams and, as assigned according to business needs, may also perform Membership and Retail Stores functions. This is a unionized position represented by Local 2110, UAW, AFL-CIO. The position pays $27.65 per hour. Applicants should submit a resume and statement of interest through MoMA Jobs. Employment is contingent on satisfactory completion of a criminal background check because the position is within the scope of PCI DSS.

Requirements

Bachelor's degree or equivalent.
Proficiency with technology, including mobile devices, Google Workspace, and point-of-sale software.
Exceptional customer service skills, customer service experience, and a passion for the arts.
Availability to work weekends and holiday periods.

Nice To Haves

Previous experience interacting with the general public.
Proficiency in languages in addition to English.

Responsibilities

Welcome guests and provide exceptional service for film screenings, festivals, premieres, and filmmaker Q&As.
Manage theater entry, ticket scanning, standby lists, and audience flow to support timely seating and smooth crowd movement.
Communicate seating availability, sold-out screenings, standby procedures, accessibility accommodations, and theater policies.
Assist the Film Desk manager with theater preparation, ticketing, schedules, guest lists, line control, and signage.
Sell Museum admission, film and program tickets, memberships, and member guest passes; conduct zip code surveys and collect visitor information for research and marketing.
Process credit cards and coupons, handle cash transactions, and issue change.
Proactively promote and sell memberships throughout the Museum in support of membership sales goals.
Welcome guests and assist with visit planning throughout the Museum; resolve general onsite complaints from guests and members.
Stay informed about exhibitions, films, educational programs, and marketing campaigns; attend the Morning Meeting at the start of every shift and review daily notes.
Validate admission at gallery entry points.
Guide visitors to queues and spaces to maintain smooth visitor flow.
Maintain organization, cleanliness, supplies, and readiness at ticketing desks, scan podiums, and Lab spaces; replenish Museum information boxes and properly place signage.
Draft routine responses to member and visitor mail and email, and update the Membership database with address and name changes as needed.
Assist with member events, including exhibition previews, gallery talks, and other onsite programs, and help manage event RSVPs as needed.
Report cleanliness or public-safety issues in public spaces to management.
Help Lobby Managers organize and present periodic training for new staff, and demonstrate lobby systems during initial shadowing.
Attend seasonal Membership marketing meetings and coordinate onsite promotion fulfillment.
Resolve service escalations from Guest Assistants and alert management when necessary.
Perform functions across Visitor Experience teams, including Membership and Retail Stores, as assigned according to business needs.
Complete all mandatory training and perform duties reasonably related to the role.