Guest Services Team Member - Starkville Parks & Recreation

The Sports Facilities Companies • Starkville, MS

2d

About The Position

The Guest Services Team Member provides the first point of contact for all guests at Starkville Parks & Recreation and Cornerstone Sports Complex. The role provides excellent customer service to visitors and requires broad knowledge of the facility’s programs and offerings. Responsibilities also include guest registration and payments, ticket sales, event support, facility upkeep, and enforcing venue policies.

Requirements

• Must be at least 16 years of age.
• Flexible work schedule, including nights, weekends, holidays, and long hours; regular attendance is necessary.
• Excellent verbal and written communication skills.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must be able to lift 20 pounds waist high.
• May be required to sit or stand for extended periods, indoors or outdoors, and squat, stoop, or bend.
• Must be able to operate a computer.

Nice To Haves

• Customer service experience.
• Cash handling experience.
• Ability to learn quickly.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Provide courteous, friendly, first-in-class service to all guests.
• Register guests and process payments for leagues, camps, clinics, drop-in activities, and other offerings.
• Maintain knowledge of facility programs, including formats, pricing, and meeting dates and times.
• Operate the ticket sales booth and handle cash.
• Supervise athletic fields and enforce rules during events.
• Occasionally record event scores for tournaments and leagues and print game sheets.
• Maintain confidentiality and discretion regarding guest and team member information.
• Professionally resolve guest concerns and complaints or direct them to the appropriate manager.
• Maintain a clean space and conduct regular indoor and outdoor walk-throughs to ensure venue cleanliness.
• Know and enforce venue policies and procedures.
• Complete special projects, daily assignments, and other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed