Guest Services Support Event Staff - Homestead-Miami Speedway

NASCAR•Homestead, FL

8d•Onsite

About The Position

Homestead-Miami Speedway is seeking talented professionals to join their event staff in various roles including Support Team, Admissions Crew, Venue Crew, Tram Driver, Tram Ambassador, Tram Attendant, ADA Cart Support, and Information Crew. These roles are crucial for ensuring guests have a positive and memorable race day experience, from initial entry and information provision to transportation and venue assistance. The Speedway hosts events nearly 300 days a year and plays a significant role in the regional economy.

Requirements

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
Minimum age 18 years old.
Ability to stand for long periods of time.
Ability to work with others and take direction.
Ability to maintain a professional and courteous attitude with guests at all times.
Ability to work nights/weekends as assigned.
Excellent verbal communication skills.
Ability to work outdoors in changing weather conditions for extended periods.
Reliable transportation to and from the track location.
Must pass a Motor Vehicle Record (MVR) check for Support Team, Tram Driver, and ADA Cart Support.
All Tram Drivers must have a valid Class A, B, or C CDL with current physical.

Nice To Haves

Prior customer service experience is strongly preferred.
Some positions may require a valid driver’s license and pass a motor vehicle license inspection report.

Responsibilities

Setup and teardown of items such as signage, tents, tables, chairs, and steel barricades.
Transporting staff to and from specific work locations on property.
Deliver items such as water coolers and event information to Fan Crew Members.
Assist all Guest Services departments with various tasks.
Check each guest's ticket or credential for valid entry into the Venue or infield.
Direct guests to the location of their seats and other points of interest.
Enforce Speedway policies and procedures.
Provide event information to guests.
Ensure everything in their area is in working order.
Work as elevator attendants to ensure the safety of guests.
Safely and efficiently transport guests to various areas of the Speedway.
Ensure that Tram Ambassadors are performing their duties.
Ensure that all safety equipment is operational and in good repair.
Sit at the front right corner of the tram facing the passengers.
Ensure that passengers remain seated.
Make safety announcements.
Provide assistance when necessary with loading/unloading.
Proactively assist and greet guests as they approach the tram plaza.
Professionally and courteously answer questions.
Advise guests which queue to enter.
Safely transport guests with disabilities via golf carts to and from designated locations.
Positioned at information centers located around property and in the Venue.
Think quickly and utilize tools to provide fans with accurate information in a timely manner.
Ensure fans have a positive race-day experience.