Guest Services Supervisor

Auburn Marriott Opelika Resort & Spa at Grand National • Point Clear, AL

7d

About The Position

The Guest Services Supervisor leads and supports the Transportation Department at the Grand Hotel Golf Resort & Spa, helping deliver exceptional hospitality and seamless transportation services. As a representative of hotel management, the supervisor oversees daily operations, responds to guest concerns, and fosters a positive and welcoming atmosphere. The role supervises the transportation team and assists bell staff, gate, and transportation operations, with a strong focus on vehicle safety and maintenance.

Responsibilities

• Oversee the daily activities of transportation drivers, providing direction, coaching, and support to promote efficient operations and superior guest service.
• Interact warmly and professionally with guests, assist with requests, and ensure their transportation experience exceeds expectations.
• Train and onboard new hires, conduct cross-training, and support associates in delivering customer service aligned with Marriott Autograph Collection standards.
• Manage transportation bookings, maintain accurate service records, and ensure efficient scheduling.
• Monitor vehicle records, oversee routine maintenance, and administer road tests to ensure drivers and vehicles meet safety and service standards.
• Communicate business objectives to associates, recognize achievements, and support team performance.
• Review guest feedback, address concerns, and implement corrective action plans to enhance the guest experience.
• Build and maintain relationships across departments to support bell staff, gate operations, and guest services.
• Represent hotel management when needed and promptly address guest or operational concerns.

Benefits

• Health, dental, and vision coverage, including FSA and HSA options.
• 401(k) with company match.
• Discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Ongoing training and development for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed