Guest Services Supervisor

Valor Hospitality Partners • The American Hotel, GA

9d

About The Position

The Guest Services Supervisor assists the Guest Services Manager in overseeing guest service staff and ensuring guests receive professional, competent service. As a first point of contact, the supervisor greets guests in a welcoming manner and supports front desk operations. The role requires working knowledge of the hotel software system, daily transactions, and reservation operations, along with coordination across hotel departments and support for staffing, training, and guest requests.

Requirements

• Excellent computer and cash-handling skills.
• Sociable, outgoing, lively, and guest-service-oriented behavior.
• Ability to communicate information about hotel services to management, staff, and guests.
• Working knowledge of the role, generally learned on the job.
• Ability to stand for extended periods.
• Ability to lift, pull, push, bend, and move items to support the hotel and outlets.

Responsibilities

• Perform and assist with front desk functions, including Guest Service Aide, PBX Operator, Guest Service Agent, and reservations duties.
• Maintain working knowledge of the software system, daily transactions, and reservation operations.
• Know how and where to post charges and be familiar with room rates.
• Train new Guest Service Agents.
• Communicate guest maintenance requests to the Engineering Department.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping regarding guest rooms and requests.
• Issue safety deposit boxes to guests when requested.
• Follow safety and security procedures and rules to provide a safe work environment.
• Assist the Guest Services Manager with preparing weekly schedules and maintaining documentation, including time cards, disciplinary procedures, and reviews.
• Assist the Guest Services Manager with special requests, group blocking, and unusual circumstances.
• Greet customers in a welcoming manner and help ensure professional guest service.

Benefits

• Competitive salary
• Daily pay
• Team member hotel discount program
• Uniforms provided for most positions
• Health, dental, vision, and life insurance, plus other supplemental options
• Paid PTO
• 401(k) with employer match
• Food and beverage discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed