Guest Services Supervisor (Swing Shift)

Rail City Casino•Sparks, NV

About The Position

The Guest Services Supervisor works directly with the Marketing Manager on the daily activities of the marketing department and main cage duties. The role oversees day-to-day Guest Service Center operations, including guest service standards and operations, compliance with gaming regulations and Title 31, hiring, scheduling, payroll, training, balancing standards, protection of company assets, and accurate accounting of transactions.

Requirements

At least 2 years of experience in marketing, a casino cage, or a related field.
Excellent customer service skills.
Ability to multitask and maintain a flexible schedule.
Minimum age of 21.
Excellent communication and computer skills.
Proficiency in Microsoft Office products.
High school diploma or equivalent required.
Fluent in reading, writing, and speaking English.

Nice To Haves

Prior marketing, supervisory, and cash-handling experience.
Prior public-speaking experience, including microphone use.
Associate or bachelor's degree.

Responsibilities

Ensure all guests receive exceptional customer service.
Promote marketing efforts and cross-market other property amenities.
Ensure proper adherence to gaming and federal Title 31 requirements.
Answer guest questions and maintain knowledge of property events and attractions.
Promote and enroll guests in the company rewards program and maintain an active database.
Assist with hiring, scheduling, and directing Guest Service Representatives.
Assist with training new hires on main banker, cage cashier, and marketing representative duties.
Maintain confidentiality of customer and company data.
Ensure cage balances on each shift are within company variation standards.
Ensure staff complete all paperwork pertaining to daily business.
Assist with employee relations issues.
Protect company assets.
Ensure all electronic encashment systems, including ATMs and kiosks, are serviced.
Act as emcee for drawings, giveaways, and special events when needed.
Work with the Accounting department to ensure Nevada Gaming Control Board regulations are followed and assist with correcting discrepancies.
Maintain accurate marketing, event, and promotional records in accordance with Nevada Gaming Control Board regulations.
Perform other duties as assigned.