Guest Services Cashier (Swing Shift)

Rail City Casino•Sparks, NV

About The Position

The Guest Services Cashier provides friendly, excellent service to internal and external guests at the Guest Services Center. The role answers questions about the casino rewards program, encourages program loyalty, and promotes property events, promotions, and prizes. It conducts guest transactions accurately and efficiently, including exchanging gaming instruments for cash, maintaining the cage cash summary and balance sheet, keeping the Title 31 MTL log, and completing associated paperwork. The position also supports guest services, marketing efforts, promotions, events, and giveaways. It maintains accurate guest and account records, protects confidential information, and keeps the cash drawer and transaction paperwork accurate. The employee performs other job-related duties as assigned.

Requirements

At least six months of previous guest service and cash handling experience; casino experience is preferred.
Ability to initiate and engage in conversation professionally and in a friendly manner.
Excellent guest relations and communication skills.
Good organizational skills.
Detail-oriented approach and ability to work as a positive team player.
Basic math and computer skills, including Excel.
At least 21 years of age.
Ability to read, write, and speak English fluently.
Nevada Gaming Registration.

Nice To Haves

Experience with and knowledge of Title 31.
High school diploma or equivalent.
Guest service and cash handling experience in a casino.

Responsibilities

Promote property events by making daily announcements.
Assist players, including guiding them through the promotional kiosk, answering questions about promotional activities and rewards, and obtaining new player sign-ups.
Greet and welcome guests in a pleasant and professional manner.
Use company technology to provide casino rewards program services.
Participate in marketing endeavors from concept planning through event execution.
Facilitate property promotions, events, and giveaways.
Provide timely, friendly, and courteous service; respond to and resolve guest complaints when able.
Answer guest and team member questions and maintain knowledge of property events and attractions.
Act as emcee for drawings, giveaways, and special events when needed.
Maintain accurate records for guests and accounts.
Promote and enroll guests in Truckee Gaming’s One Card rewards program.
Perform cash transactions involving gaming and monetary instruments.
Maintain confidentiality of data and guest information.
Maintain the accuracy of the cash drawer and transaction paperwork.
Balance the Auxiliary Bank within variance policy standards.
Maintain the cage cash summary, cage balance sheet, Title 31 MTL log, and related paperwork.
Perform other duties as assigned.