Guest Services Supervisor --$23--$26

Valor Hospitality Partners • San Diego, CA

9d • $23 - $26

About The Position

The Guest Services Supervisor assists the Guest Services Manager with overseeing the guest services staff and ensuring guests receive professional, competent service. As a first point of contact, the supervisor greets guests in a welcoming manner and supports front desk operations, staff training, scheduling, documentation, and guest requests. The role requires working knowledge of the hotel's software system, daily transactions, and reservations operations.

Requirements

• Excellent computer skills.
• Excellent cash-handling skills.
• Sociable, outgoing, lively, and guest-service-oriented behavior.
• Ability to communicate information and hotel services to management, staff, and guests.
• Availability to work weekends, holidays, and evenings.

Nice To Haves

• Hilton experience preferred.

Responsibilities

• Perform and assist with front desk functions, including Guest Service Aide, PBX Operator, Guest Service Agent, and reservations duties.
• Understand the software system, daily transactions, and reservations operations.
• Know how to post charges and understand room rates.
• Train new Guest Service Agents.
• Communicate guest maintenance requests to the Engineering Department.
• Check AM and PM discrepancy reports and communicate guest room and request information to the Housekeeping Department.
• Issue safety deposit boxes to guests upon request.
• Follow safety and security procedures and rules to help maintain a safe work environment.
• Assist the Guest Services Manager with preparing weekly schedules and maintaining documentation, including time cards, disciplinary procedures, and reviews.
• Assist the Guest Services Manager with special requests, group blocking, and unusual circumstances.
• Communicate information about hotel services to management, staff, and guests.
• Greet guests warmly and ensure professional, competent guest service.

Benefits

• Competitive salary
• Team Member Hotel Discount Program
• Uniforms provided
• Health, dental, vision, and life insurance, plus other supplemental options
• Paid PTO beginning after 90 days of employment
• Immediate 401(k) eligibility with employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed