Guest Services Supervisor --$23--$26

Valor Hospitality Partners • San Diego, CA

7d

About The Position

The Guest Services Supervisor assists the Guest Services Manager in overseeing guest service staff and ensuring guests receive professional, competent service. As a first point of contact, the supervisor greets guests warmly and helps create a welcoming experience. The role performs and supports front desk functions, maintains working knowledge of the hotel software and daily transactions, trains new Guest Service Agents, coordinates with Engineering and Housekeeping, and helps maintain appropriate staffing and department documentation.

Requirements

• Excellent computer and cash-handling skills.
• Sociable, outgoing, lively, and guest-service-oriented behavior.
• Working knowledge generally learned on the job.
• Ability to communicate information and hotel services to management, staff, and guests.
• Availability to work weekends, holidays, and evenings.
• Ability to stand for extended periods.
• Ability to lift, pull, push, bend, and move items to support the hotel and outlets.

Nice To Haves

• Hilton experience preferred.

Responsibilities

• Assist the Guest Services Manager in overseeing guest service staff and ensuring professional service to guests.
• Perform and assist with front desk functions, including Guest Service Aide, PBX Operator, Guest Service Agent, and reservation duties.
• Maintain working knowledge of the software system, daily transactions, reservation operations, room rates, and posting charges.
• Train new Guest Service Agents.
• Communicate guest maintenance requests to the Engineering Department.
• Check AM and PM discrepancy reports.
• Coordinate with the Housekeeping Department about guest rooms and requests.
• Issue safety deposit boxes to guests upon request.
• Follow safety and security procedures and rules to provide a safe work environment.
• Assist the Guest Services Manager with weekly scheduling and maintaining time cards, disciplinary records, reviews, and other documentation.
• Assist with special requests, group blocking, and unusual circumstances.

Benefits

• Competitive salary
• Team Member Hotel Discount Program
• Uniforms provided
• Health, dental, vision, and life insurance, plus other supplemental options
• Paid PTO beginning after 90 days of employment
• Immediate eligibility for a 401(k) with employer match
• Team Member Awards and Recognition programs throughout the year
• Food and beverage discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed