Guest Services Representative - Full Time
About The Position
Parks Hospitality Group is hiring a full-time Guest Services Representative for the Conrad Award Winning Hilton Garden Inn Raleigh Cary. This guest-facing role serves as the welcoming point of contact for travelers, helping create a positive first impression and a comfortable guest experience. The representative assists with arrivals and departures, answers questions, shares local information, handles reservations and special requests, and coordinates with other departments to meet guests’ needs. The role also involves resolving guest concerns, keeping the front desk organized, and performing administrative duties as needed. The position is located at 131 Columbus Avenue, Cary, NC 27518. The posting describes a supportive, collaborative environment with opportunities for personal and professional growth.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role.
- Strong communication skills and a friendly, welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Flexibility to work weekends, evenings, and holidays as required.
Nice To Haves
- Basic computer skills.
- Experience with hotel management software.
Responsibilities
- Greet guests and assist with check-in and check-out.
- Answer guest questions, provide local information, and assist with special requests.
- Handle guest requests promptly and professionally while maintaining a high level of service.
- Manage reservations, cancellations, and modifications.
- Communicate with other departments to ensure guests’ needs are met.
- Address guest complaints and issues professionally and work toward resolution.
- Maintain an organized front desk area and assist with administrative duties as needed.
Benefits
- Immediate medical and dental benefits starting on the first day for full-time team members.
- Paid time off (PTO) for all team members.
- Monthly performance incentives of $50–$150 or more.
- Quarterly and/or annual performance cash awards of $250–$500.
- Heavily discounted room rates at brand hotels worldwide for employees and their families.
- Opportunities for personal and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
