Guest Services Representative - Full Time

Canyon Ranch • Spicewood, TX

11d

About The Position

Canyon Ranch is hiring a Guest Services Representative for its new Austin wellness destination, scheduled to open in October 2026. The representative serves as a first point of contact for guests, helping them begin their Canyon Ranch experience and ensuring their needs are met with a high standard of hospitality. The role includes welcoming guests, managing reservations and inquiries, coordinating special requests, and contributing to memorable guest experiences through strong communication, attention to detail, and customer service. Recruitment is underway, with anticipated start dates beginning in Fall 2026.

Requirements

• Flexibility to work weekends and holidays.
• Excellent customer service and positive interpersonal skills, including handling sensitive situations with compassion and professionalism.
• Ability to develop and maintain effective relationships with all levels of management and staff.
• Good judgment and ability to maintain confidentiality as an expert in the area.
• Organizational and computer skills, including use of Word, Excel, and PowerPoint as needed.
• Attention to details that make guest experiences memorable and impactful.

Responsibilities

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service and ensure guest needs are met with high standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance guest satisfaction.
• Use excellent communication and attention to detail to create memorable guest experiences.

Benefits

• Use of services and facilities, including the spa, fitness classes, lectures, and overnight stays at Canyon Ranch locations nationwide.
• Health, dental, and vision plans after 30 days of employment.
• 25 days of personal and holiday time off, including vacation, sick time, and holidays.
• Supplemental healthcare options, including accident, critical illness, and hospital care coverage.
• Employer-paid life insurance.
• Employee Assistance Program.
• Paid maternity leave.
• Supportive, collaborative work environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed