Guest Services Representative

WSLM Recruiting • St. George, UT

8d • $13 - $14

About The Position

The Guest Services Representative is a front desk role at Tru by Hilton St. George with Western States Lodging & Management. The representative is among the first and last people guests interact with and helps provide a welcoming, efficient, and memorable hotel experience. The role suits someone who enjoys working with people and a fast-paced environment, and offers opportunities for hospitality career growth.

The representative welcomes guests, supports check-in and check-out, responds to questions and requests, and helps maintain accurate reservations, guest accounts, and payment transactions. They handle concerns professionally, maintain a clean and organized front desk and lobby, and follow hotel and company service standards. Driving the hotel shuttle may be required when authorized, depending on the property.

The position pays $13–$14 per hour. The starting rate depends on experience and qualifications, with opportunities for future pay growth based on performance and career development. Benefits listed include a dollar-for-dollar 401(k) company match up to 4%, hotel discounts at select company properties, and benefits for eligible full-time associates: medical, dental, and vision insurance, HSA options, optional supplemental coverage, PTO, and vacation benefits.

Requirements

• High school diploma or equivalent preferred.
• 0–1 year of experience in hospitality, customer service, front desk operations, or a related field; similar experience is preferred but not required.
• Excellent customer service and interpersonal skills.
• Friendly, professional, and welcoming communication style.
• Clear verbal and written communication skills.
• Basic computer skills and ability to learn hotel property-management and payment-processing systems.
• Strong attention to detail when handling reservations, guest accounts, and payment transactions.
• Ability to communicate effectively and positively with guests, potential clients, supervisors, and fellow associates.
• Commitment to exceptional service and resolving guest needs professionally.
• Availability to work some weekends and holidays as business needs require.
• Ability to frequently walk and stand, and to bend, stoop, sit, stand, and reach throughout the shift.
• Ability to occasionally lift and move items weighing up to 25 pounds, using proper body mechanics and lifting techniques.

Nice To Haves

• Similar experience in hospitality, customer service, front desk operations, or a related field.

Responsibilities

• Welcome guests with a friendly, professional, and helpful attitude.
• Assist with guest check-in and check-out, including registration, room assignments, issuing room keys, and processing payments.
• Accommodate special requests whenever possible.
• Answer phone calls and respond promptly and professionally to guest questions and requests.
• Provide information about hotel amenities, services, current promotions, and local attractions.
• Assist with pre-registration and reservation blocking as needed.
• Handle guest concerns professionally and escalate issues to leadership when additional assistance is needed.
• Follow cash-handling, credit, and check-cashing policies and procedures.
• Complete front desk checklists and daily responsibilities accurately.
• Audit group guest accounts to ensure charges and postings align with applicable sales contracts.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Stay knowledgeable about brand-specific front desk standards, requirements, and promotions.
• Demonstrate company hospitality and service standards during guest interactions.
• Drive the hotel shuttle when required and appropriately authorized, depending on the property.

Benefits

• Competitive pay of $13–$14 per hour, with future pay-growth opportunities based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%.
• Hotel discounts at select Western States Lodging & Management properties.
• Medical, dental, and vision insurance plans for eligible full-time associates.
• Health Savings Account (HSA) options for eligible full-time associates.
• Optional supplemental benefits, including accident, critical illness, and hospital indemnity coverage.
• Personal Time Off (PTO) and vacation benefits for eligible full-time associates.
• Meaningful work, ongoing professional development, and opportunities for long-term career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED