Guest Services Representative

Schulte Hospitality Group • Little Rock, AR

12d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to provide welcoming and attentive service to hotel guests. The role supports front desk operations, including greeting guests, assisting with arrivals and departures, responding to inquiries, preparing for VIP arrivals, and maintaining an organized front desk area. The representative is responsible for following guest check-in and check-out procedures, handling guest personal information appropriately, and managing an assigned cash bank according to established procedures. The position also includes assisting with lobby activation and performing other duties as assigned to meet business objectives.

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and focus on personal recognition.
• Review daily arrival lists and assist with preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer the telephone within three rings, respond to questions, or transfer calls as appropriate.
• Manage the issued bank, counting it at the beginning and end of the shift and completing cash drops according to cash-handling procedures.
• Report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal identifiable information.
• Follow check-in and check-out checklists and retrieve required identification documents and payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work performed today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Discounts on event tickets, electronics, gym memberships, and more through the Schulte Savings Marketplace.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED