Representative, Guest Services
About The Position
The Representative, Guest Services serves as a customer service and information resource and sales agent for guests and retailers. As a front-line representative of Simon, this role provides friendly, energetic, efficient service and supports sales and service initiatives at the center. The position is temporary for 90 days, with the possibility of becoming permanent depending on business needs and performance. The role sells Simon Gift Cards and other payment products, manages associated daily financial tasks, and maintains the appearance and accuracy of guest services displays and materials. The representative responds to guest and retailer inquiries, follows cash-handling and program procedures, supports center teams and projects, and carries out tourism, VIP Shopper, and other center-specific initiatives.
Requirements
- High school diploma or equivalent.
- 1–2 years of customer service or sales experience.
- Articulate, outgoing, and able to maintain a professional, pleasant, and courteous appearance.
- At least 18 years of age.
- Ability to spend 100% of work time on one’s feet while serving guests.
- Ability to perform multiple tasks effectively for up to 5 hours at a time.
- Ability to work a flexible schedule, including weekdays, weeknights, weekends, and holidays.
Responsibilities
- Represent Simon to guests by providing high-quality, efficient, friendly, and energetic service.
- Deliver Simon Service initiatives and excellent guest service.
- Serve as a seller for the Simon Gift Card program and/or other payment products.
- Manage daily financial activities for initiatives sold at Simon Guest Services, including personal deposits and reconciliation.
- Maintain a professional appearance of Simon Guest Services, including marketing materials, signage, displays, and current information.
- Respond to guest and retailer inquiries and advise on appropriate resolutions.
- Follow corporate cash-handling procedures for the POS and all Simon income-generating initiatives.
- Capture additional consumer information, such as email or mobile information, and charity donations.
- Support co-workers and other departments as requested by the supervisor; participate in team meetings and help implement center projects and goals.
- Ensure compliance with policies and procedures for Simon programs, including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs, and other initiatives.
- Execute tourism initiatives, including individual and group tours, VIP Shopper program enrollments and tracking, and other center-specific programs.
- Maintain confidentiality and follow the code of ethics.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
