Guest Services Representative - Lakehurst

Air Mobility Command•Lakehurst, NJ

1d•Onsite

About The Position

This Non-Appropriated Funds (NAF) position is assigned to the All American Inn in Lakehurst, New Jersey. The Guest Services Representative provides front-desk and cashier services, including reservations, guest registration and checkout, account transactions, room-status updates, and customer assistance. The incumbent helps ensure that only authorized patrons use government-sponsored quarters and maintains a professional, clean, and customer-focused front desk and lobby. The position requires general clerical or cashier experience involving multiple tasks, customer service, arithmetic, and making change. Applicants must be at least 18 years old, able to read, speak, and write English, and complete a background investigation with favorable results. Education cannot substitute for the required experience.

Requirements

Must be at least 18 years of age.
Must complete a background investigation with favorable results.
Experience in general clerical or cashier work, demonstrating the ability to handle multiple tasks satisfactorily and provide quality customer service.
Experience demonstrating the ability to resolve common arithmetic problems and make change when receiving customer payments.
Must be able to read, speak, and write English.
Education cannot be substituted for the required experience.
Applicants must provide proof of any claimed hiring preference or priority eligibility by the application closing date.
Applicants must provide a REAL ID or an authorized combination of source identity documents to facilitate installation access.
Direct deposit is required.
Must satisfactorily complete an E-Verify employment verification check and any applicable pre-employment requirements before entering on duty.
Male applicants born after December 31, 1959 must be registered for Selective Service.
U.S. Citizens and Non-U.S. Nationals must meet the stated U.S. Territory residency requirement or provide the specified installation memorandum.

Responsibilities

Receive and confirm room reservations by letter, telephone, email, or personal contact.
Register guests, assign rooms, issue room keys, and escort guests to rooms when needed.
Ensure that only authorized patrons use government-sponsored quarters.
Calculate and post charges to patron accounts and balance totals with control records.
Accept payments, make change, and provide checkout statements to departing guests.
Prepare and safeguard cash receipts and prepare daily cashier's and activity reports; prepare consolidated daily activity reports when needed.
Maintain the current checkout list.
Maintain and sell sundry items to patrons.
Maintain a professional appearance and demeanor.
Collect required guest information and enter it into guest folios.
Print backup reports from the property management system.
Update housekeeping status for rooms.
Record maintenance problems reported by guests and notify the appropriate person or organization.
Keep the front desk area and lobby clean.
Perform night audit procedures and close credit card machines nightly.
Maintain the lost and found program.
Make customer service the first priority.
Perform other related duties as assigned.