Guest Services Representatives

Headquarters, Air Force Reserve Command•Crestview, FL

1d•Onsite

About The Position

This position will be assigned to the Duke Field Inn on Duke ARB, FL. The primary purpose of this position is to provide front desk, guest services support for lodging operations. This is a regular part-time position, which means you are eligible for benefits and guaranteed to work at least 20 hours per week. Employees will be eligible to use the fitness center, lodging, and other activities. Position requires working irregular schedules, to include weekends, holidays, and all shifts.

Requirements

This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
This position requires the incumbent to complete a background investigation with favorable results.
Must meet state and legal age requirement for sale of alcoholic beverages.
Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
Ability to read, speak, and write English.
Must meet state and legal age requirement for sale of alcoholic beverages.
Individual must fully meet qualification/eligibility/background requirements for this position
Male applicants born after December 31, 1959 must be registered for Selective Service
Direct deposit is required
Satisfactorily complete an employment verification (E-Verify) check
A probationary period may be required
Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

Nice To Haves

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/14/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact.
Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
Ensures that only authorized patrons use government-sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list.
Maintains and sells sundry sales items to patrons.
Maintains a professional appearance and demeanor at all times.
Ensures required information is received from guest and entered into guest folio.
Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests.
Ensures front desk area and lobby remain clean.
Processes Night Audit procedures and closes credit card machines nightly.
Maintains the lost and found program.
Ensures that customer service is the first priority.
Performs other related duties as assigned.