Guest Services

Green Meadows Rehabilitation and Nursing•Malvern, PA

12h•Onsite

About The Position

Green Meadows Rehabilitation & Nursing Center in beautiful Malvern, PA is hiring a Part Time Guest Services position!! This position hours are 11:30am-8pm. The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge. The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and providing a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

Requirements

Exceptional customer service skills
Professional, personable, friendly demeanor
Ability to handle a variety of communication situations
Ability to multitask
Appropriate computer skills needed to effectively accomplish required tasks.

Responsibilities

Conduct Ambassador Rounds daily to ensure rooms are ready for admission
Meet with patients and families upon admission to assist with transition
Understand role of staff members and their functions in order to properly address needs
Complete various administrative projects as directed by supervisor.
Support admissions and activities departments with tours, paperwork, and engagement